Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

Field Operations & Equipment Support

• Source and locate rental and service equipment across branches and approved vendors
• Coordinate equipment availability to meet jobsite schedules and emergency demands
• Support equipment mobilization and demobilization activities
• Work closely with field teams to ensure equipment readiness and accuracy
• Assist Service Technicians with field work orders
• Maintain accurate inventory records for parts and equipment and address any discrepancies

Dispatch Logistics & Scheduling

• Dispatch and schedule trucks for equipment deliveries and pick-ups
• Coordinate logistics with drivers field technicians and branch personnel
• Maintain delivery and pick-up schedules aligned with jobsite requirements
• Prepare and manage dispatch documentation and customer sign-off paperwork

Order Processing & Purchasing

• Create and process rental orders service orders and purchase orders
• Generate rental and service quotes and convert them into active orders
• Ensure labor equipment parts and service operations are accurately entered into systems
• Maintain documentation related to purchasing and equipment movement

Contract Administration

• Support customer contract setup renewals extensions and simple modifications
• Review auto-renewals and coordinate contract additions with sales and branch staff
• Ensure contract terms rates and freight agreements are accurately reflected in orders
• Assist in resolving contract-related issues

Billing & Financial Accuracy

• Ensure accurate time entry billing codes and cost allocation
• Support billing for rentals projects and service engagements
• Obtain and maintain customer payment information
• Assist in resolving billing discrepancies and customer inquiries

Safety Compliance & Culture

• Promote and maintain a safe working environment and strong safety culture
• Demonstrate accountability ownership and operational excellence

Demonstrates high impact culture through innovation accountability and empowerment

Must be able to function in a team environment; usually works with direct supervision but can work independently

Task execution for area of responsibility up to levels defined in Xylems DOA policy

Travel Requirements:

< 5%

Driving Requirements:

Must have a clean driving record

QUALIFICATIONS:

Education & Experience Requirements:

• High school diploma or equivalent with 2 years of operations field coordination rental or service experience OR Bachelors degree
• Experience in equipment rental construction utilities or industrial services preferred
• Forklift certification preferred
• Proficiency in Microsoft Office and ERP systems; dispatch or billing system experience preferred

Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing

Skill Requirements:

Intra-departmental communication for purpose of alignment/ information sharing

Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution and strong organization skills

Understanding of general business concepts

Strong communication skills

Basic understanding of typical IT business tools

DAY IN THE LIFE:

Physical Demands:

• Ability to lift up to 50 pounds
• Regularly required to sit stand bend reach and move between office yard and jobsite areas
• Combination of office yard and field environment
• Standard work schedule: 40 hours per week

At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated. Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination harassment of any kind and does not discriminate in employment on the basis of race color religion sex or sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used conserved and re-used in the future is central to our work. Our products and services move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering network technologies and advanced analytics solutions for water electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.