Technical Service Manager

Position Summary

Technical Services Manager is responsible for serving as a key contributor of the overall commercialization effort for the ASP portfolio in Japan. The position is responsible for the development operational processes & execution of programs which include managing the implementation of marketing strategies and product commercialization to support revenue development and annual growth targets tailored to ASP product & technical support requirements in Japan.

Duties and Responsibilities

Develops and runs organization & operation processes/systems which can provide installation & after sales services to customers by managing internal Technical Service Team & collaborating with external service vendors

Leads to improve field service qualities and contributes to improve products qualities by sharing GEMBA information to QA & R&D team

Oversees parts inventory for the Technical Service while working with global Technical Service Team & Demand Planning Team

Learns and drives to adapt best practice from other markets and export local knowledge to other regions

Responsible for communicating business related issues or opportunities to next management level

Planning annual plans for business performance and Forecasting and promoting sales progress

Qualifications

Education:

Four-year degree in a business or engineering/technical discipline is required MBA desired.

Years of Related Experience:

A minimum of 6 years of business experience of which at least half should be in sales technical service or equivalent. Healthcare experience is preferred

Knowledge Skills Abilities Certifications/Licenses and Affiliations:

(Include any required computer skills regulatory knowledge certifications licenses languages cognitive and behavioral abilities etc.)

Basic knowledge of instruments and electricity and understanding of repair industry

Fluent in Japanese & Business level English

Previous Leadership and line manager experience

Project management expense

Experience in Sales or Technical Service is required

The ability to lead and influence as a manager or project leader is required as is the experience and knowledge to work in a matrix environment.

Analytical expertise is required.

Result driven and hands on work style

Must have good communication and collaboration skills be able to work in a team environment and be customer/market oriented.

Generally good speaking presentation and negotiation skills.

Ability to be flexible and operate in a dynamic environment where functional resources can be limited.

Responsibility for Others and Internal Interactions

Must have good communication and collaboration skills be able to work in a team environment and be customer/market oriented.

External Interactions

Collaborate with external service vendors to provide field service send-back repair and call center services