IT Engineer

IT Engineer

On-Site Full-Time

NovaTech Automation is looking for a skilled and detail-oriented IT Engineer to join our this hands-on role youll keep our systems and networks running smoothly across multiple locations supporting the people and infrastructure that power our work in the electric power industry.

What Youll Do

Cisco Networking

• Configure deploy and maintain Cisco network switches in line with our security and organizational standards
• Monitor network performance and proactively resolve issues to minimize downtime
• Manage network segmentation VLANs and access control lists (ACLs)
• Perform firmware upgrades patch management and configuration backups for network devices
• Work with operations and engineering teams to support network connectivity for critical infrastructure systems

Help Desk Support Hardware & Software

• Serve as a primary point of contact for end-user hardware and software support troubleshooting and resolving issues in a timely manner
• Install configure and maintain workstations laptops peripherals and software
• Manage software licensing application deployment and updates
• Maintain accurate records in the IT ticketing system including support tickets asset inventory and resolution documentation
• Provide on-site technical assistance and coordinate with vendors for repairs or replacements as needed

Linux Environment Support for Engineering

• Provide technical support to engineering teams working in Linux-based environments including installation configuration and troubleshooting
• Manage user accounts permissions and file systems on Linux servers and workstations
• Support engineering-specific tools and workflows running on Linux platforms
• Perform system monitoring log analysis and performance tuning
• Assist with scripting and automation to improve operational efficiency

IT Security

• Monitor systems and networks for security threats anomalies and vulnerabilities
• Implement and enforce IT security policies including endpoint protection patch management access controls and password standards
• Conduct periodic security assessments and vulnerability scans and coordinate remediation efforts
• Support compliance requirements for critical infrastructure environments
• Help promote security awareness and provide guidance to end users on safe computing practices

What You Bring

• Associates or Bachelors degree in Information Technology Computer Science Network Engineering or a related field Required
• 3 years of experience in IT support or systems administration with a background in networking and end-user support Required
• Hands-on experience configuring and maintaining Cisco network equipment Required
• Familiarity with IT security concepts tools and best practices in an enterprise or industrial environment Required
• Experience with Hyper-V and Microsoft Active Directory Required
• Experience supporting Linux-based environments including command-line administration Preferred
• Experience in a utility energy or critical infrastructure environment Preferred
• Cisco CCNA certification or equivalent Preferred
• CompTIA Security or equivalent IT security certification Preferred

Skills

• Cisco switch configuration and administration Required
• Windows OS support (10/11 Server) Required
• TCP/IP networking DNS DHCP VLANs and routing protocols Required
• IT ticketing and asset management systems Required
• Endpoint security and antivirus/EDR tools Required
• Active Directory and Group Policy administration Required
• Linux OS administration (RHEL CentOS Ubuntu or similar) Preferred
• Shell scripting (Bash) or other scripting languages for automation Preferred
• Vulnerability scanning tools (e.g. Nessus OpenVAS) Preferred
• Familiarity with NERC CIP or ICS/SCADA security frameworks Preferred

Additional Details

• Travel: Up to 10% to support other NovaTech locations
• Reports to: SVP Engineering
• No direct people management