2026-7927 Business Operations Team Lead (Nightshift)

Business Operations Team lead Central Operations will oversee a delivery team with a focus on production levels service level agreements quality and process improvement. This position utilizes insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Operations Team Manager to provide ongoing feedback and support problem solving.  

• Lead team in delivery of business operations services including:  Workflow oversight & service delivery Process improvement & Innovation User acceptance testing and change readiness Team Development & Engagement  
• Ensure established service level agreements are met by team  
• Escalate production issues proactively to ensure quick resolution 
• Identify lead and coordinate process improvement opportunities 
• Ensure Productivity/Quality Tracking is monitored and accurate 
• Coordinate and implement training 
• Create and maintain Standard Operating Procedures as necessary 
• Provide coaching and feedback to team members 
• Escalate personnel issues on a timely basis 
• Track capacity and resources to plan  
• Enhance and promote team engagement 
• Other duties as assigned 

Qualifications :

• Microsoft Office Proficient 
• Microsoft Excel Advanced 
• PowerBI Proficient with views & customization 
• Data & Analysis Advanced 
• Insurance/Financial Knowledge Basic 
• User Based Technology Capabilities knowledge: Alteryx PBI Smartsheet etc. 
• Strong leadership skills with a proven track record of high-quality results 
• Continual improvement mindset and positive influence 
• Demonstrated organizational skills with flexibility to changing requirements 
• Strong customer service orientation with an ability to understand improve workflow and processes  
• Excellent communication both verbal and written with fluency in the English language 
• Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy 
• Working knowledge of standard insurance & reinsurance terminology  
• Proficient in Microsoft Office Excel Smartsheets Imageright PowerBI.  
• Strong analytical and problem solving ability 

Additional Information :

Bachelors degree in Business Management Accounting Finance Mathematics Statistics

Remote Work :

Yes

Employment Type :

Full-time