Customer Service Specialist Full-Time

Join Our Pack: Customer Service Specialist

Do you dream of a career where your love for animals meets exceptional guest service At Kenwood Animal Hospital were offering an opportunity to become an integral part of our family-owned female-led practice. We pride ourselves on combining a passion for animals with a dedication to fostering a positive and balanced work-life environment.

Why Kenwood Animal Hospital

Flexible Scheduling: Forget late nights and weekendsyour personal time matters here.

Comprehensive Benefits: Designed to support your personal and professional development.

Professional Growth: Your skills initiative and expertise drive your success.

A Supportive Community: In our close-knit team every voice is heard and valued.

About the Role:

As a Customer Service Specialist youll be the beating heart of our hospital! Youll work to ensure a comfortable seamless experience for clients and their pets. Youll manage the flow of veterinary appointments maintain our welcoming environment and ensure clear communication between all parties.

What Youll Do:

Create a warm organized atmosphere by maintaining our public spaces and ensuring the lobby and exam rooms are client-ready.

Manage appointment flow with precision from initial scheduling through follow-up care.

Handle client communications across multiple channels (phone email text etc.) with professionalism and care.

Coordinate between departments and external partners to ensure comprehensive patient care.

Process payments and handle administrative tasks expeditiously and with attention to detail.

Assist with pet handling when needed ensuring their comfort and safety.

Serve as the essential link between clients veterinary staff and external partners.

What Youll Bring:

A genuine passion for customer service and animal care.

A positive welcoming demeanor that puts clients and pets at ease.

Fluency in English with excellent written and verbal communication skills.

Physical ability to lift 50 pounds and handle pets on leash or in carriers.

The ability to sit stand bend reach and kneel as/when needed.

The ability to multitask and adapt to changing priorities and circumstances.

Basic computer proficiency for managing records and communications.

Previous customer service experience is preferred but not required.

Perks of the Pack:

A supportive family-like atmosphere in a thriving modern practice.

Opportunities for professional growth in the veterinary field.

Flexible scheduling with no late-night or weekend shifts.

Be the friendly face of Kenwood Animal Hospital! If youre an organized detail-oriented person who loves creating positive experiences for both people and pets we want to hear from you. Join us in providing world-class care while building lasting relationships with our clients and their furry family members.

Ready to take the next step Apply now!