Customer Service Advisor

Are you looking to join a business that offers a genuine people first culture

Here at Chubb Fire & Security we have an opportunity for a Customer Experience Advisor to join ourCustomer Excellence Team based inBlackburn(BB1 2PR) on a full time permanent basis.

About Us Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 essential and innovative security systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies and our Chubb family is extensive too with a dynamic team of over 13000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: 24784.77 per annum with an ongoing opportunity to progress through ongoing performance reviews.

• 25 days holidayplus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Childcare Vouchers
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What Youll be Doing as Customer Experience Advisor

As a Customer Experience Advisor within our Customer Excellence Teams no two days will be the same but youll always strive to provide the best customer service experience to allinternal and external customers calling into the Contact Centre. Youre not a robot so naturally you have the freedom to support our customers in the way you would like to be helpedWith professional warmth and patience.

• Respond to all inbound calls and emails in a professional and effective manner working to agreed response times (KPIs) a focus is on emails in this role
• You could be working on high value National Accounts across the UK
• Deal with customer responses to letters telephone calls and emails and update systems accordingly
• Categories daily recommendations for issue with appropriate mail merge letters and emails
• Accurately record information ensuring its processed correctly
• Take ownership of the customer in all aspects including recording any customer requests
• Be proactive in identifying incidents that may have an adverse effect on the Centres service delivery and to comply with the escalation procedures

WORKING HOURS:37.5 hours per week Monday to Friday Shifts will vary between 7.00am 7.00pm. Office based.

What We Would Like You To Bring

Simply put experience isnt necessary as we offer full training. Whatever your background we would like you to ask yourself What can I do to make a difference to this Customer every time you answer a call.

• Youll be a natural communicator with an ability to build rapport with both our customers and your colleagues. Its essential you can write effective emails to our clients/customers
• Solution focused Strive to understand and resolve potential issues on each call
• Solid IT literacy- We use multiple systems both inhouse portals and Microsoft platforms
• Consistently remains calm under pressure Some calls / emails may be of an urgent nature
• Open minded and willing to learn- Learning in a fast-paced and ever-changing environment isnt for the faint hearted but we will endeavour to set you up for success

If this sounds like you apply today and send us your application!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity Equity and Inclusion (DEI) ensures all employees and applicants feel valued respected and supported. At Chubb individuality is celebrated and our strength lies in the diversity of our team. By fostering an equitable environment we empower individuals to contribute their unique perspectives driving innovation and excellence at every level.

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Additional Information

About Us Our Culture & What We Can Offer You

Established over 200 years ago Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers from local independent business to many of the FTSE 100 companies

We believe we offer a unique working culture where you are as important to us as our customers and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors fully supporting and enabling you to thrive in your new role and beyond with ongoing career development opportunities throughout your career journey with us.

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