Bachelors degree is preferred butis not required for this position based on equivalent and progressive experience in lieu of a degree
2 years customer service experience
Demonstrates knowledge of and ability to grasp technical language functionality and support for Contact Center support systems in particular OSC or similar CRM software.
Skills & Other Requirements:
Strong organization skills
Team oriented; ability to partner and share information and foster relationships
Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff suppliers and volunteers.
Must have working knowledge of MS Office Applications (Word Excel Power Point Access)
CRM Database experience is a plus
Shift: 8am-4:30pm
Salary Range: $20-$25/hr
For information on work demands and conditions required for this position please consult the reference document Physical Mental and Work Environment Standards for IEEE Positions.This position is classified underCategory I office positions.
IEEE is an EEO/AAP Employer/Protected Veteran/Disabled.
Disclaimer:This job description outlines the general nature and key features performed by various positions that share the same job.It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to the job.Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Job Summary:
The IEEE Contact Center Associate will be responsible to service and troubleshooting IEEE Product & Service challenges presented by internal and external customers including members individuals staff and volunteers via chat bulk mail phone and interdepartmental communications.
The incumbent in the role provides prompt and professional high quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries attend training to develop job skills products/services knowledge and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a Supervisor.
Essential Functions:
Typical tasks include but are not limited to:
Provide practical solutions to IEEE members customers and volunteers
Understands the methodology and works on problem solving solutions
Receive research and respond to member and customer inquiries
Provide personalized support concerning IEEE products services and benefits
Follow Contact Center SOP (Standard Operating Procedures)
And other responsibilities as designated by department management
Required Experience:
IC
Education and Experience:Bachelors degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree2 years customer service experienceDemonstrates knowledge of and ability to grasp technical language functionality and support for Contact Ce...
Education and Experience:
Bachelors degree is preferred butis not required for this position based on equivalent and progressive experience in lieu of a degree
2 years customer service experience
Demonstrates knowledge of and ability to grasp technical language functionality and support for Contact Center support systems in particular OSC or similar CRM software.
Skills & Other Requirements:
Strong organization skills
Team oriented; ability to partner and share information and foster relationships
Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff suppliers and volunteers.
Must have working knowledge of MS Office Applications (Word Excel Power Point Access)
CRM Database experience is a plus
Shift: 8am-4:30pm
Salary Range: $20-$25/hr
For information on work demands and conditions required for this position please consult the reference document Physical Mental and Work Environment Standards for IEEE Positions.This position is classified underCategory I office positions.
IEEE is an EEO/AAP Employer/Protected Veteran/Disabled.
Disclaimer:This job description outlines the general nature and key features performed by various positions that share the same job.It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to the job.Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Job Summary:
The IEEE Contact Center Associate will be responsible to service and troubleshooting IEEE Product & Service challenges presented by internal and external customers including members individuals staff and volunteers via chat bulk mail phone and interdepartmental communications.
The incumbent in the role provides prompt and professional high quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries attend training to develop job skills products/services knowledge and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a Supervisor.
Essential Functions:
Typical tasks include but are not limited to:
Provide practical solutions to IEEE members customers and volunteers
Understands the methodology and works on problem solving solutions
Receive research and respond to member and customer inquiries
Provide personalized support concerning IEEE products services and benefits
Follow Contact Center SOP (Standard Operating Procedures)
And other responsibilities as designated by department management
Job Location:
Monthly Salary:
Posted on:
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