Custom House Brokerage Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

We offer

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Key responsibilities

• Manage vendors to ensure timely customs declarations adherence to KPIs and full compliance with company SOPs.

• Coordinate the daily flow of documentation ensuring all required permits and Other Government Agency (OGA) approvals are obtained prior to customs submission.

• Manage pre and postclearance activities including accurate billing coordination of duty and tax disbursements and digital filing of approved permits.

• Proactively identify potential customs clearance bottlenecks and engage clients early to resolve issues minimising risks of port storage or demurrage.

• Maintain and govern the Client SOP repository ensuring customerspecific requirements are accurate and kept up to date.

• Ensure customs clearance submissions are timely complete and accurate.

• Demonstrate strong working knowledge of K1 K2 K8 K9 and ZB declaration processes; FTArelated knowledge is an added advantage.

• Enforce full compliance with the companys highperformance standards particularly in customer service delivery.

• Ensure smooth and timely customs clearance for customer import and export shipments.

• Possess a strong understanding of departmental process flows with a continuous focus on identifying opportunities for efficiency improvement.

Were looking for

• 24 years of experience in freight forwarding or customs customer service with strong attention to detail and effective communication skills.

• Minimum 1 year of relevant experience in customs house brokerage or a related field.

• Proficiency in English; additional local language skills are an advantage.

• Computer literate with the ability to work with operational and documentation systems.

• Possession of at least a Professional Certificate Diploma Advanced/Higher/Graduate Diploma Bachelors Degree Postgraduate Diploma or Professional Degree in Logistics/Transportation Business Studies Administration Management or an equivalent discipline.

• Basic understanding of customs processes in Malaysia.

• Basic knowledge of Malaysian customs regulations and laws including HS codes Certificates of Origin (C/O) and customs privileges or exemptions.

This role is based at Shah Alam Malaysia.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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