Technical Support Engineer
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
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About the position
SEAONICS will lead our customers efficiently and safely to the next level of intelligent electrified handling and lifting this way we assist our customers to become the best in the world for sustainable exploration development and harvesting of the ocean space.
The company is growing and we are constantly looking for people with curious nature and courage. At Seaonics you will become a part of a competent and highly specialized team that across disciplines are innovating to provide the best technology on the market worldwide. Are you the new specialist on our team
The Technical Support Engineer serves as the primary technical contact for our customers combining strong technical expertise with effective coordination communication and ownership of support cases. The role involves diagnosing and resolving a wide range of technical issues ensuring structured follow-up and collaborating with the service department when on-site intervention is required. This position plays a key role in delivering efficient high-quality technical support and an exceptional customer experience.
Key information
Key responsibilities
- Take full ownership of support tickets: intake assessment follow-up and resolution or escalation
- Coordinate with customers and internal teams ensuring clear and proactive communication
- Perform initial technical evaluations to determine appropriate next steps
- Prepare work instructions and technical input for the service department when on-site service is needed
- Participate in 24/7 support rotation ensuring reliable customer assistance outside regular hours
- Monitor and follow up on ongoing cases to ensure progress in line with SLAs
- Provide advanced remote support using diagnostic tools and data analysis to identify troubleshoot and resolve technical issues efficiently
- Collaborate closely with internal teams (Service Engineering Sales Support) to maintain alignment and deliver consistent service
Qualifications
- Background from electrical engineering software or other technical disciplines with relevant work experience and education from technical college university or through vocational training (fagbrev)
- Maritime experience or industry knowledge preferrable expertise in fishing or offshore systems/equipment
- Familiarity with technical coordination customer support or service planning is a strong advantage
- Ability to manage multiple support cases simultaneously and communicate effectively across departments
SEAONICS works systematically for inclusion and diversity and encourage everyone to apply even if your competence does not match 100% the above.
This employment may require a background check or security clearance by the Norwegian National Security Authority.
Personal qualities
- Strong organizational and coordination skills
- Proactive service-minded and solution-oriented
- Technically confident and comfortable in a fast-paced customer-facing role
- Commercially aware and focused on delivering customer value
- A collaborative team player who takes responsibility and ensures follow-through
We can offer
- Positive working environment with challenging tasks in an exciting and international team
- Opportunities for learning and personal development
- Flexible work hours and competitive conditions
- Company health services
- Good pension and insurance agreements
SEAONICS and VARD recognizes the importance of having fun at work this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like walk and talk during lunch hours fjord cruises cooking lessons go karting football practices and wine tasting just to name a few.
With the right blend offun expertise and hard work we are creating ships for the us!
Address: Hundsværgata 8 6008 ÅLESUND Norway
Contacts
About the employer
With its head office in Ålesund on the west coast of NorwaySEAONICS offers customers the benefit of its experience fromone of the worlds longest and most extreme coastlines.
Our mission is to make critical maritime lifting and handlingsolutions even smarter more efficient and profitable through specialized knowledge and advanced technology.
Required Experience:
IC
About Company
With its head office in Ålesund on the west coast of Norway, SEAONICS offers customers the benefit of its experience from one of the world's longest and most extreme coastlines. Our mission is to make critical maritime lifting and handling solutions even smarter, more efficient and pr ... View more
