Asst Chief Concierge (Pre-Opening) Waldorf Astoria Kuala Lumpur

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

Supports the Chief Concierge in overseeing daily operations and delivering exceptional personalized guest experiences. Assists in managing the Concierge team handling VIP requests and ensuring seamless coordination of services such as transportation reservations and local recommendations. Upholds luxury service standards mentors team members and ensures smooth operations in the absence of the Chief Concierge.

Key Responsibilities / Main Duties

• Assist the Chief Concierge in overseeing daily Concierge operations ensuring exceptional and personalized guest service

• Support in managing training and developing the Concierge team to uphold luxury service standards

• Meet and greet VIP long-stay and high-profile guests ensuring a warm and personalized arrival experience

• Handle guest requests and special arrangements with professionalism efficiency and discretion

• Coordinate bespoke guest experiences including dining transportation and local activities

• Work closely with third-party vendors to ensure seamless and reliable service delivery

• Maintain strong relationships with external partners and service providers

• Ensure the team is well-informed on local attractions trends and experiences

• Supervise bell desk and driveway operations ensuring cleanliness organization and smooth traffic flow

• Monitor service quality and guest feedback assisting in implementing improvements

• Assist in managing staffing scheduling and daily task allocation

• Collaborate with Front Office and other departments to ensure seamless overall operations

• Ensure compliance with brand standards policies and procedures

• Act in the absence of the Chief Concierge to maintain operational continuity

Guest and Team Member Experience

• Full adherence on the companys policy on Harassment and Violence-Free Workplace
• Ensures a strong professional relationship with all levels of Team Members within the hotel taking an active interest in their welfare safety and development.
• Respectful of the time of the organization as well as that of other Team Members. Puts a high value in promptness for any related work attendance matters be it training meetings or daily work.
• Encourages Team Members to be creative and innovative challenging and recognizing them for their contribution to the success of the operation.

Financial

• Ensures that all hotel company and local rules policies and regulations relating to financial record keeping money handling and licensing are adhered to including the timely and accurate reporting of financial information.
• Keep oneself informed and updated of the Hotels financial goals
• Focuses attention in improving productivity levels and prudently manage the energy efficiency of all equipment.
• Ensures new technology and equipment are embraced improving productivity while taking work out of the system.

Confidentiality

• Ensures that the confidentiality of all Team Member information and benefits packages must be strongly adhered to.

Operational

• Monitors and maintains the proper appearance of the office area.
• Ensures that the Waldorf Astoria Brand Service Standards is fully implemented and adhered to
• Participates in and supports Waldorf Astoria Ambassador Network initiatives for Team Members and participates in the Waldorf Astoria Ambassador Network Committee Meetings (as necessary)
• Coordinates and assists in team activities and promotes a can-do attitude
• Sets an example for a high standard of personal hygiene and luxury grooming
• Attends training sessions and meetings as when required.
• Carries out any other reasonable duties and responsibilities as assigned.

What are we looking for

An Assistant Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

Secondary School education and above.

At least 3 years of experience in a supervisory level in Concierge operation.

Fluent in English to meet business needs.

Appreciate Hiltons culture.

Good character and ethics.

Strictly obey the relevant laws and regulations internal policies and implementations.

Strong sense of principle professional management ability a good team player excellent interpersonal skills sense of decency honest and reliable.

Have a strong sense of responsibility and learning ability.

Hotel management experience preferred but not required.

Member of the Golden Key Association preferred.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!