ServiceNow Technical Delivery Manager (TDM)

ServiceNow Technical Delivery Manager (TDM)

Role Summary

We are seeking an experienced ServiceNow Technical Delivery Manager (TDM) with deep expertise in the ServiceNow platform and a proven track record of leading large-scale enterprise deliveries. The ideal candidate will have exceptionally strong experience in ServiceNow Strategic Portfolio Management (SPM) Custom Application Development Integrations and end-to-end project delivery with the ability to manage stakeholders drive technical teams and ensure successful business outcomes.

Key Responsibilities

Delivery & Program Management

• Lead end-to-end delivery of ServiceNow implementation enhancement and transformation programs.
• Manage project scope timelines budgets risks dependencies and resource allocation.
• Establish and drive delivery governance project reporting and stakeholder communication.
• Ensure successful delivery aligned with business objectives quality standards and client expectations.
• Manage multiple concurrent projects and coordinate cross-functional teams across business and technology functions.

ServiceNow Solution Leadership

• Provide technical and functional leadership across ServiceNow initiatives.
• Drive solution design and implementation for ServiceNow SPM and related platform capabilities.
• Oversee development of custom applications using ServiceNow App Engine.
• Lead integration strategy and execution with enterprise applications cloud platforms and third-party systems.
• Ensure adherence to ServiceNow architecture development standards and platform best practices.

Stakeholder & Client Management

• Act as the primary point of contact for business client and executive stakeholders.
• Conduct governance meetings including Weekly Status Reviews (WSR) Monthly Status Reviews (MSR) and Steering Committee (SteerCo) meetings.
• Manage escalations risks and issue resolution to ensure delivery success.
• Collaborate with business teams to translate requirements into scalable ServiceNow solutions.

Required Skills & Experience

• 10 years of overall IT experience with at least 5 years in ServiceNow delivery leadership roles.
• Strong hands-on and delivery experience in ServiceNow Strategic Portfolio Management (SPM) including Demand Management Project Portfolio Management (PPM) Resource Management Agile Development and Portfolio Planning.
• Proven experience delivering enterprise-scale ServiceNow programs from inception through production support.
• Strong experience in ServiceNow Custom Application Development (App Engine) and platform extensibility.
• Extensive experience designing and delivering ServiceNow integrations using REST/SOAP APIs Integration Hub MID Server and third-party enterprise applications.
• Demonstrated ability to lead technical teams architects developers and business stakeholders.
• Strong understanding of ServiceNow platform architecture governance release management and best practices.
• Excellent stakeholder management communication leadership and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS-SPM) or equivalent ServiceNow certifications.
• ITIL Foundation certification.
• Experience working in global enterprise environments and managing distributed delivery teams.

Required Experience:

IC