ServiceNow Architect Strategic Portfolio Management

The ServiceNow SPM / ITBM Architect serves as the senior-most technical authority for the organisations Strategic Portfolio Management ecosystem. This role is responsible for designing implementing and governing scalable enterprise-grade solutions that connect business strategy to execution enabling leadership with real-time portfolio visibility investment prioritisation and measurable business outcomes.

The Architect will act as a strategic partner to PMO Finance IT Leadership and Business stakeholders driving a multi-year roadmap to automate and modernise portfolio governance demand management resource optimisation and embedding AI-driven capabilities across the platform.

2.1 Platform Architecture and Design

• Lead end-to-end architecture and implementation of the ServiceNow SPM suite across demand project portfolio resource and financial management modules
• Define and maintain the enterprise SPM architecture and multi-year technology roadmap aligned to the organisations business strategy and investment priorities
• Ensure all solutions are scalable secure and aligned with ServiceNow platform best practices and CSDM / CMDB data models
• Minimise customisation; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle

2.2 Portfolio and Strategic Planning

• Define scalable SPM solutions aligned to business strategy connecting Objectives and Key Results (OKRs) investment funding and execution outcomes
• Configure Investment Funding Strategic Planning Workspace Alignment Planner and Business Planning Portal
• Facilitate workshops and design sessions to establish portfolio governance demand intake workflows and resource allocation models
• Architect Agile delivery capabilities including sprint planning story and epic hierarchy and backlog management integrated with project and portfolio layers

2.3 Integration and Technical Delivery

• Define integration strategies with financial systems such as ERP SAP PPM tools including Planview Clarity Jira and ITSM modules
• Ensure control-to-asset accuracy via CMDB / CSDM alignment and service mapping
• Architect REST SOAP MID Server and IntegrationHub spokes for SPM data flows

2.4 Stakeholder Engagement and Leadership

• Lead SPM workshops design sessions and architecture reviews with PMO Finance IT and Business stakeholders
• Act as a trusted advisor to senior client and executive stakeholders on portfolio governance and digital transformation initiatives
• Mentor SPM developers and consultants; conduct code and design reviews; set development standards
• Support pre-sales activities including solution design demonstrations effort estimation and RFP / RFI responses
• Guide customers through initiatives that improve ROI visibility and portfolio decision quality

3.1 Education

• Bachelors degree in Information Technology Computer Science Business Administration or Engineering (required)
• Masters degree (MBA MSc) is strongly preferred especially for roles with PMO transformation or IT Financial Management scope

3.2 Experience

• 1012 years of total professional experience in IT with a minimum of 7 years of hands-on ServiceNow experience
• 3 years of dedicated SPM / ITBM implementation experience
• 23 years in a lead or architect capacity with accountability for solution design and delivery governance
• Demonstrated experience as a lead or architect on a minimum of 2 enterprise-scale SPM implementations
• Prior experience in regulated industries is strongly preferred:
  1. Banking Financial Services and Insurance (BFSI)
  2. Healthcare / Life Sciences
  3. Manufacturing and Retail
  4. Energy and Utilities

4.1 ServiceNow SPM / ITBM Modules

• Demand Management idea intake scoring and approval workflows
• Project Management work breakdown structure milestones task tracking and baselines
• Portfolio Management investment prioritisation and scenario planning
• Resource Management capacity planning allocation and utilisation
• Financial Planning budget versus actuals cost tracking and FinOps
• Agile Development sprints stories epics and backlog management
• Test Management test plans execution and defect linkage
• Innovation Management idea portal scoring and strategy alignment
• Strategic Planning OKRs investment funding and alignment planner
• Time Management timesheets approvals and effort capture

4.2 Platform and Scripting

• ServiceNow scripting: Business Rules Client Scripts Script Includes UI Policies Flow Designer IntegrationHub
• Scoped applications domain separation ACL design and security model configuration
• CMDB / CSDM data model alignment and service mapping
• Performance Analytics SPM Dashboards Workspaces and UI Builder
• NowAssist / GenAI integration within SPM workflows; AI-driven portfolio insights configuration

4.3 Integrations

• REST SOAP MID Server and IntegrationHub spokes for SPM data flows
• ERP integration: SAP Oracle
• PPM tools: Planview Clarity Microsoft Project
• Agile tools: Jira Azure DevOps
• HRIS platforms and identity management systems (Active Directory Okta SailPoint)

Required Experience:

Staff IC