Personal Lines Support Account Manager

Join a Team Thats Built Different

At RPR Insurance were not just processing policies were helping people Live Protected. Were a fast-growing relationship-driven independent agency built on collaboration accountability and a shared commitment to doing meaningful work for clients and each other.

Were looking for a Support Account Manager who thrives behind the scenes takes pride in execution and enjoys being a critical part of a high-performing team. This role is a remote or hybrid position and ideal for someone who is detail-oriented service-minded and ready to grow within a dynamic agency environment.

If you enjoy supporting others solving problems and ensuring nothing falls through the cracks we want to talk with you.

As a Support Account Manager youll partner closely with our Account Managers to deliver a seamless client experience. Youll play a key role in keeping workflows moving supporting client needs and ensuring operational excellence throughout the policy lifecycle.

Day-to-Day Responsibilities

• Assist Account Managers with quoting and building coverage options with carriers
• Manage the execution of changes in carrier placement by handling the cancellation and issuing of remarkets and new lines of coverage
• Assist Insureds with policy changes endorsements and related questions with empathy and urgency
• Remain current on carrier coverages processes and billing changes
• Build long-term client relationships through consultative conversations and responsiveness
• Communicate with carriers and Insureds to ensure timely completion of underwriting requests
• Ensure accuracy and documentation within agency systems
• Work closely with Account Managers to ensure a smooth and consistent client experience
• Help maintain workflow efficiency and high service standards across the team

• 1 years experience in an Independent Agency (IA channel)Personal Lines
• Deep knowledge of carriers coverage forms and quoting/billing procedures
• Active P&C License
• Proficiency in the agencys management system AMS360 and Microsoft Office
• Exceptional communication organization and follow-through
• A genuine care for people and attention to detail you enjoy Championing Relationships and Getting It Done right
• Experience working with insureds in the State of TN

Required Experience:

Manager