People Support Specialist – Mandarin
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Location
Georgetown Penang Pulau Pinang
Employment Type
Full-time Customer Service / HR Operations Office Hours (approx. 8:00 AM 5:00 PM)
Overview
We are seeking a detail-oriented People Operations Specialist to support HR processes and employee-related this role you will ensure accuracy in data administration manage HR documentation and provide support through multiple communication channels including live chat email and calls.
Key Responsibilities
- Manage and maintain employee data with high accuracy and confidentiality
- Handle HR-related cases using CRM systems (e.g. ServiceNow)
- Coordinate and process HR documentation in compliance with company policies
- Provide support via live chat email and phone
- Collaborate with cross-functional teams to improve workflows
- Assist with HR operations and employee support tasks
- Anticipate issues and remain calm under pressure
- Ensure adherence to SLA (Service Level Agreements)
Requirements
- Fluency in English and Mandarin (C1 level or above)
- Minimum 12 years of experience in BPO customer service or HR support
- Experience in data administration and document management
- Strong written and verbal communication skills
- Familiarity with HR Shared Services is an advantage
- Experience with tools like ServiceNow is a plus
Preferred Skills
- Multilingual abilities (e.g. Spanish Italian French German Vietnamese Korean Japanese Chinese Brazilian Portuguese)
- Strong attention to detail
- Organizational and time-management skills
- Ability to work in a structured process-driven environment
