Job Description Summary

Job Description

About our software
GE Vernovas advanced software platforms are designed to modernize and transform the electric grid into a smarter cleaner and more resilient energy system. By integrating real-time operational data advanced network modeling and AI/ML-driven analytics GridOS enables utilities to manage grid complexity improve reliability and support the energy transitioneven in severe operating conditions.
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Description
As a Solutions Engineer you will contribute to innovative delivery and support engagements with leading utility customers. You will operate in a team providing advanced technical expertise across implementation go live and steady state operations.

Your work will directly contribute to a stable secure and resilient energy grid.

Key Responsibilities
Solution Delivery & Transition to Support
Contribute to the implementation of GridOS solutions owning technical deliverables across multiple business cases throughout the project lifecycle.
Engage with utility customers to understand business and operational requirements and align Electrification Software solutions accordingly.
Design develop and configure data models tailored for electrical network systems within relevant Electrification Software applications.
Collaborate with electrical engineers solution integrators technical leads delivery managers and stakeholders to ensure smooth delivery and transition into support.
Support release and deployment activities including configuration validation and readiness for operational handover.

L2L3 Application Support (ITIL Aligned)
Provide Level 2 and Level 3 application support for our solutions handling incidents escalated from L1 support.
Diagnose and resolve complex application data and integration issues in production and pre production environments.
Perform root cause analysis and contribute to Problem Management including identification of permanent fixes and preventive actions.
Participate in Incident Management ensuring timely resolution in line with agreed service levels.
Support Change and Release Management activities including impact assessments implementation and post change validation.
Debug software defects document findings and coordinate with product testing and third party teams as required.
Maintain operational documentation knowledge articles and runbooks to support service continuity and knowledge transfer.
Contribution to on-call rota for resolution of Critical Incidents

Data Quality & System Operations
Ensure data quality integrity and consistency through rigorous testing validation and documentation.
Integrate data models into ETL processes and maintain data pipelines for electrical network systems.
Monitor system behavior and performance proactively identifying risks trends and improvement opportunities.
Make standard recommendations regarding workflows application configuration interfaces reporting testing and customer data uploads.

Go Live & Post Go Live Support
Support go live readiness activities hypercare periods and post implementation reviews.
Provide post live application support and operational checkups working closely with internal teams and customers to ensure service stability and satisfaction.
Escalate issues outside of defined standard work to senior engineers or product teams while maintaining ownership through resolution.

Continuous Improvement & Customer Engagement
Stay informed of evolving electrical network technologies Electrification Software capabilities and ITIL best practices.
Recommend service process and technical improvements to enhance system reliability supportability and customer outcomes.
Act as a trusted technical point of contact for customers in operational and support contexts.

Qualifications
Required
Bachelors degree in Electrical Engineering Computer Science Information Systems or a related field.
Strong understanding of IT systems implementation services and application support in an ITIL aligned environment.
Experience supporting enterprise applications at L2/L3 level.
Solid understanding of database management systems SQL and spatial data concepts.
Proficiency in Linux and Windows operating systems.
Strong analytical and problem solving skills with attention to detail.
Strong written and spoken English communication skills.
Ability to work independently and collaboratively within a cross functional team.
Ability to communicate complex technical concepts to non technical stakeholders.
Willingness to share knowledge and contribute to team documentation and knowledge repositories.

Nice to Have
ADMS systems experience.
Masters degree.
ITIL Foundation or higher certification.
Experience with electrical network data modelling and GIS technologies.
Experience with FME (Feature Manipulation Engine) or similar data transformation tools.
Familiarity with Git Confluence Jira Ansible Nexus Spring Maven.
Hands on experience with Kubernetes and Docker.
Experience with REST APIs Web Services/SOAP XML JSON MQ.
Experience with CIM data modelling loading and troubleshooting.
Knowledge of cybersecurity principles in operational environments.
Cloud platform experience (AWS Azure Google Cloud).
Utility integration experience (SCADA AEMS ADMS OMS).

Additional Information