Manager, Customer Identity & Access Management (CIAM)

CIAM Strategy & Roadmap Ownership

• Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth digital transformation and enterprise security objectives.
• Continuously assess business priorities customer experience needs regulatory drivers and industry trends to shape CIAM capability evolution.
• Regularly re-prioritize CIAM initiatives based on changing business needs risk posture and market developments.
• Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments trade-offs and sequencing.
• Establish and evolve measurable outcomes for the CIAM roadmap

Business & Stakeholder Engagement

• Partner with business product and digital teams to understand customer journeys growth objectives and pain points
• Translate business requirements into clear CIAM capability requirements outcomes and success measures.
• Facilitate alignment between business expectations and security privacy and technology constraints.
• Communicate CIAM strategy direction and decisions clearly to both technical and non-technical stakeholders.
• Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns risk trade-offs and decision points.
• Establish clear engagement paths and working rhythms with product teams to inform CIAM roadmap onboarding sequencing and platform adoption.

Governance Risk & Standards

• Define maintain and drive CIAM governance frameworks standards and guardrails covering customer authentication authorization identity lifecycle and consent.
• Define and maintain platform release and feature enablement governance.
• Ensure CIAM solutions align with security privacy and regulatory requirements through strong design governance and oversight.
• Support audits risk assessments and regulatory engagements by providing CIAM domain expertise and direction.
• Establish and operate clear decision-making forums and processes for CIAM-related priorities and changes.

Platform & Vendor Strategy

• Own the strategic direction for CIAM platforms and tooling including roadmap planning and capability evolution.
• Leverage experience with Auth0 Okta and similar customer authentication platforms to guide platform usage and optimization.
• Assess new and emerging customer authentication and CIAM tools patterns and services recommending adoption where appropriate.
• Partner with vendors and internal teams to ensure platforms are used effectively and aligned to long-term strategy.

Architecture & Technical Oversight (Lightweight)

• Provide high-level architectural guidance and design oversight for CIAM implementations.
• Provide platform-level technical leadership for CIAM with the ability to understand implementations at engineering depth without performing hands-on coding.
• Evaluate and recommend technical approaches across authentication authorization session/token models tenant separation federation and M2M patterns.
• Estimate and size CIAM technical work (effort complexity sequencing and delivery risk) to support roadmap planning and prioritization.
• Review solution designs to ensure alignment with CIAM standards security expectations and strategic direction.
• Review solution designs to ensure alignment with CIAM standards security expectations and approved platform patterns; challenge designs where needed.
• Act as an escalation point for complex design decisions highlighting potential risks without owning detailed engineering implementation.

Delivery Alignment & Operational Oversight(Limited)

• Provide strategic oversight for CIAM initiatives to ensure outcomes align with roadmap priorities and governance expectations.
• Support prioritization decisions across initiatives when capacity or dependencies shift.
• Partner with operations teams to ensure CIAM services meet agreed availability and reliability expectations without owning day-to-day operations.

Education

• Bachelors degree in computer science Information Technology Engineering ora relatedfield.
• Masters degree (MBA MSc or equivalent) is an asset.

Experience

• 7-8 years of experience in IAM or security domains with a strong focus (3 years) inCustomer IAM (CIAM).
• Demonstrated experience leading CIAM strategy governance or platform direction in a customer-facing environment.
• Proven ability to work closely with business and product stakeholders to deliver identity capabilities aligned to business outcomes.

CIAM & Platform Expertise

• Strong working knowledge of CIAM concepts including customer authentication federation authorization identity lifecycle and consent.
• Hands-on experience with Auth0 and Okta and the ability to quickly assess and adopt new customer authentication tools and services.
• Solid understanding of industry standards and protocols (e.g. OAuth 2.0 OpenID Connect SAML).
• Strong ability to reason CIAM solutions at engineering depth (configuration integration patterns etc.)
• Proven capability to estimate technical effort and delivery complexity for IAM initiatives
• Experience making and defending technical trade-off decisions in collaboration with architects engineers and vendors.

Strategic & Analytical Skills

• Proven ability to assess industry trends emerging threats and technology shifts to inform CIAM strategy.
• Strong prioritization and decision-making skills in dynamic environments.
• Ability to balance customer experience security regulatory requirements and delivery constraints.

Communication & Influence

• Excellent written and verbal communication skills.
• Ability to clearly articulate CIAM strategy risks and trade-offs to senior business and technology leaders.
• Proven ability to influence outcomes across cross-functional teams without direct authority.

Certifications (Asset)

• Relevant certifications such as CISSP CISM CCSP or CIAM / vendor-specific certifications.