Manager, Customer Identity & Access Management (CIAM)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
TheManagerCustomer Identity & Access Management (CIAM) role is a senior individual contributor position with primary accountability forCIAM strategy governance architectural and capability direction supported by strong technical depth. The role is responsible forshaping howcustomer identity solutions are planned governed and evolved to meet business priorities regulatory expectations and industry trends.
This role partners closely with business digital product and technology leaders to understand customer and business needs translate them into CIAM capabilities and ensure those capabilities are delivered in a secure compliant and scalable manner. While the role provides architectural guidance and technical oversight it is intentionally weighted towardstrategic planning prioritization and governance rather than hands-on engineering or day-to-day operations. However the role does require technical fluency to evaluate solution designs estimate technical effort recommend approaches and make platform-level technical decisions. Major platform decisions and enterprise-impacting risks are surfaced to IAM /Cyber leadership for alignment.
The core parts of your role would be to:
CIAM Strategy & Roadmap Ownership
- Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth digital transformation and enterprise security objectives.
- Continuously assess business priorities customer experience needs regulatory drivers and industry trends to shape CIAM capability evolution.
- Regularly re-prioritize CIAM initiatives based on changing business needs risk posture and market developments.
- Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments trade-offs and sequencing.
- Establish and evolve measurable outcomes for the CIAM roadmap
Business & Stakeholder Engagement
- Partner with business product and digital teams to understand customer journeys growth objectives and pain points
- Translate business requirements into clear CIAM capability requirements outcomes and success measures.
- Facilitate alignment between business expectations and security privacy and technology constraints.
- Communicate CIAM strategy direction and decisions clearly to both technical and non-technical stakeholders.
- Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns risk trade-offs and decision points.
- Establish clear engagement paths and working rhythms with product teams to inform CIAM roadmap onboarding sequencing and platform adoption.
Governance Risk & Standards
Define maintain and drive CIAM governance frameworks standards and guardrails covering customer authentication authorization identity lifecycle and consent.
Define and maintain platform release and featureenablementgovernance.
EnsureCIAM solutions align with security privacy and regulatory requirements through strong design governance and oversight.
Support audits risk assessments and regulatory engagements by providing CIAM domain expertise and direction.
Establish and operate clear decision-making forums and processes for CIAM-related priorities and changes.
Platform & Vendor Strategy
Own the strategic direction for CIAM platforms and tooling including roadmap planning and capability evolution.
Leverage experience withAuth0 Okta and similar customer authentication platforms to guide platform usage and optimization.
Assess new and emerging customer authentication and CIAM tools patterns and services recommending adoption where appropriate.
Partner with vendors and internal teams to ensure platforms are used effectively and aligned to long-term strategy.
Architecture & Technical Oversight (Lightweight)
Provide high-level architectural guidance and design oversight for CIAM implementations.
Provide platform-level technical leadership for CIAM with the ability to understand implementations at engineering depth without performing hands-on coding.
Evaluate and recommend technical approaches across authentication authorization session/token models tenant separation federation and M2M patterns.
Estimate and size CIAM technical work (effort complexity sequencing and delivery risk) to support roadmap planning and prioritization.
Review solution designs to ensure alignment with CIAM standards security expectations and strategic direction.
Review solution designs to ensure alignment with CIAM standards security expectations and approved platform patterns; challenge designs where needed.
Act as an escalation point for complex design decisions highlighting potential risks without owning detailed engineering implementation.
Delivery Alignment & Operational Oversight(Limited)
Provide strategic oversight for CIAM initiatives to ensure outcomes align with roadmap priorities and governance expectations.
Support prioritization decisions across initiatives when capacity or dependencies shift.
Partnerwith operations teams to ensure CIAM services meet agreed availability and reliability expectations without owning day-to-day operations.
Lets Talk About You!
Education
Bachelors degree in computer science Information Technology Engineering ora relatedfield.
Mastersdegree (MBA MSc or equivalent) is an asset.
Experience
7-8 years of experience in IAM or security domains with a strong focus (3 years) inCustomer IAM (CIAM).
Demonstrated experience leading CIAM strategy governance or platform direction in a customer-facing environment.
Proven ability to work closely with business and product stakeholders to deliver identity capabilities aligned to business outcomes.
CIAM & Platform Expertise
Strong working knowledge of CIAM concepts including customer authentication federation authorization identity lifecycle and consent.
Hands-on experience withAuth0 and Okta and the ability to quickly assess and adopt new customer authentication tools and services.
Solid understanding of industry standards and protocols (e.g. OAuth 2.0 OpenID Connect SAML).
Strong ability to reason CIAM solutions at engineering depth (configuration integration patterns etc.)
Proven capability to estimate technical effort and delivery complexity for IAM initiatives
Experience making and defending technical trade-off decisions in collaboration with architects engineers and vendors.
Strategic & Analytical Skills
Proven ability to assess industry trends emerging threats and technology shifts to inform CIAM strategy.
Strong prioritization and decision-making skills in dynamic environments.
Ability to balance customer experience security regulatory requirements and delivery constraints.
Communication & Influence
Excellent written and verbal communication skills.
Ability to clearly articulate CIAM strategy risks and trade-offs to senior business and technology leaders.
Proven ability to influence outcomes across cross-functional teams without direct authority.
Certifications (Asset)
Relevant certifications such as CISSP CISM CCSP or CIAM / vendor-specific certifications.
Job Complexities/Thinking Challenges
Decision-Making
Make prioritization and sequencing decisions for CIAM initiatives in environments with competing business demands regulatory expectations and resource constraints.
Determine when to advance defer or pivot CIAM capabilities based on changes in business strategy customer needs and industry trends.
Provide clear recommendations and decisions where risk customer experience and security trade-offs must be balanced.
Size and sequence CIAM initiatives by balancing technical complexity dependency risk and platform stability including when to standardize vs. allow exceptions.
Problem-Solving
Address complex cross-domain challenges wherecustomerexperience goals intersect with security privacy compliance and technology limitations.
Resolve ambiguities in business requirements by translating high-level objectives into actionable CIAM capabilities and governance outcomes.
Navigate vendor platform and integration constraints to identify pragmatic business-aligned solutions.
Critical Thinking
Continuously evaluate emerging CIAM trends threat landscapes and technology shifts to assess relevance and impact to the organization.
Challenge assumptions and existing approaches to ensure CIAM strategy remains forward-looking and fit for purpose.
Apply sound judgment in assessing long-term implications of CIAM decisions beyond immediate delivery pressures.
Impact
Influence enterprise-wide decisions that shape how customers authenticate access services and trust the organization.
Drive clarity consistency and confidence in CIAM direction across business and technology stakeholders.
Ensure CIAM decisions support sustainable growth regulatory compliance and evolving customer expectations.
Required Experience:
Manager
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
