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Senior Service Delivery Manager
Job Location:
Monthly Salary:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Interested in joining one of Canadas top performing asset managers We are looking for a SeniorServiceDeliveryManager (IT)for an existing vacancy in our IT department. Responsible for leading the delivery quality and continual improvement of IT services for internal stakeholders and business units. This role acts as the primary liaison between technology teams and the organization ensuring IT services align with business needsmeetingperformance expectations and following consistent service management practices.
The Service Delivery Manager will build and develop a high-performing client services team champion service excellence and ensure effective practices across incident request problem change asset and knowledge management. This position ensures that IT delivers a consistent reliable and business-aligned service experience. By developing a strong client service function and implementing effective service management practices the Client Service Manager will significantly improve service quality stakeholder satisfaction and operational maturity across the organization. The ideal candidate combines strong technical understanding with exceptional communication leadership and service delivery experience. Our offices currently operate on a hybrid model with a combination of in-office and remote working days throughout the week.
What You Will Do
Service Management & Governance
- Maintain consistent service management practices across the organization and drive excellence in incident request problem change asset knowledge and service level management. Ensure services have defined ownership documented procedures and measurable performance targets while promoting simplified standardized and repeatable processes.
Service Operations & Performance
- Oversee daily IT service operations ensuringtimelyresolution of incidents and requests and adherence to SLAs and quality standards. Monitor operational metrics and trends tomaintainservice stability and leadmajorincident management including coordination communication and root cause analysis.
Technical Understanding & Collaboration
- Maintain strong technical awareness across infrastructure applications cloud and end-user technologies. Collaborate with technical teams to evaluate tools enhance workflows resolve recurring issues andparticipatein designing new or evolving IT services. Bridge communication between technical SMEs and non-technical as the primary escalation point for IT support teams ensuring smooth delivery of services across Level 1-3operational supportincluding oversight of technical engineers.
Continuous Improvement & Innovation
- Use data stakeholder feedback and operational insights to drive ongoing service and efficiency opportunities standardizedocumentationand support practices and promote best practices that elevate operational maturity and overall service quality.
Vendor & Contract Management
- Manage external service providers to ensure service quality and contractual compliance. Support vendor evaluations renewals and performance reviews ensuring third-party services integrate smoothly with internal processes and expectations.
What you bring
- Bachelors degree in Information Technology Business or related field; or equivalent experience.
- 10 years of experience in IT service management service delivery or client services roles.
- 5 years of experience leading teams in a technology or service-oriented environment.
- Familiarity with ITIL or similar service management methodologies is an asset.
- Strong understanding of IT infrastructure applications cloud platforms networking and security fundamentals.
- Experience with IT service management tools (such as ServiceNowFreshservice Jira Service Management etc.).
- Knowledge of monitoring incident response and asset lifecycle management.
- Excellent communication skills with the ability to work effectively across all organizational levels.
- Strong leadership coaching and mentoring capabilities.
- Ability to break down complex technical issues for non-technical stakeholders.
- Strong analytical thinking problem-solving and decision-making abilities.
- Proven ability to manage multiple priorities in a dynamic environment.
The salary range for this position is $160000 - $175000. The salary rangeprovidedreflects the base salary range for this position as required by addition there is an annual performance bonus which contributes to the total compensation for this position. Further questions may be directed to the HR team during the interview process.
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For a closer look at how you can build your career with us we invite you to .
CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender ethnicity religion sexual orientation or expression disability or age.
Your application will be reviewed by a member of the hiring team - AI is not used in the screening assessment or selection of applications at this time.
Required Experience:
Manager
