ClinicPractice Assistant, Primary Care

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality low cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are located at 150 Marketplace Blvd Unit 9 Rochester New Hampshire 03867. We provide primary care and obstetrics-gynecology care for families and individuals of all ages. We are part of Wentworth-Douglass Hospital and Mass General Brigham. We are proud to serve the greater Rochester community.

We are seeking a full-time (40 hours/week) Clinic/Practice Assistant to join our team! The schedule will consist of Monday-Friday 8 hour shifts: 8:30am-5:00pm.

Responsibilities include checking patients in and out scheduling follow-up appointments processing and sending referrals handling insurance calls and authorizations retrieving medical records and collecting necessary forms and documentation. The ideal candidate thrives in a busy environment demonstrates strong customer service skills and communicates effectively. A team-oriented mindset and the ability to maintain professionalism are essential for success in this role.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling check-in check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones assist callers with routine inquiries and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms records schedules memos etc. as directed.
-May be required to accept co-payments.
-Handles screens and/or takes messages related to prior authorizations
-provider questions prescription refills and test results.
-Acts as Super User for scheduling registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Licenses and Credentials
Certified Medical Administrative Assistant CMAA preferred

Experience
office experience 2-3 years required

Strongly Preferred:

• Healthcare admin experience
• EPIC experience

Onsite

92 Farmington Road Route 11

40

Regular

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework