Reservation Manager
Job Location:
Taipei City - Taiwan
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Role Overview
The Reservations Manager leads the Reservations function ensuring booking accuracy inventory integrity and a seamless pre-arrival experience.
Reporting to Sales & Marketing the role drives commercial performance across all channels while aligning booking flow with operational readiness including high-value luxury consortia and preferred partner programs.
Key Responsibilities
#Leadership & Team Development#
- Lead coach and develop the Reservations team driving accountability accuracy and service excellence.
- Monitor performance and strengthen team capability through ongoing training.
#Commercial Performance#
- Drive enquiry conversion and maximize revenue through upselling and effective room positioning.
- Maintain rate integrity and support revenue performance through accurate data and same-day selling.
- Oversee luxury consortia and preferred partner bookings ensuring correct execution of benefits and rates.
#Inventory & Systems Management#
- Manage room inventory to ensure accurate availability and allocation across systems.
- Ensure effective use of Opera MARSHA One Yield HPP and Marriott platforms (including CI/TY).
- Partner with Revenue Management on inventory control and system optimization.
#Guest Journey & Operations#
- Ensure reservations are accurate and complete including payment details preferences and special requests.
- Conduct pre-arrival checks and manage waitlists and no-shows to support a smooth arrival experience.
#Financial & Compliance#
- Partner with Finance on billing accuracy credit approvals deposits and payment processes.
- Ensure bookings are financially secured and compliant with hotel policies.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
