Local IT Site Lead

Job Description/Preferred Qualifications

Role Overview

Reporting to the Field IT Manager Europe you will take full local responsibility for all IT systems and services at the Jena site.
You act as the single point of contact for local IT ensuring stable operations handson support and strong alignment between the local business and global IT organization.

Key Responsibilities

Local IT Ownership

• Take endtoend responsibility for the availability stability and performance of all local IT systems.
• Maintain a stable IT infrastructure that supports local engineering and business operations.

Local Liaison & Coordination

• Act as the local interface between:
  • Local business stakeholders
  • International IT teams
  • External outsourcing and service partners
• Ensure effective communication and alignment between local needs and corporate IT standards.

Handson IT Support

• Provide onsite practical IT support for issues that cannot be resolved remotely.
• Support end users in following company IT support and escalation processes.

International & Local IT Projects

• Participate in international IT projects.
• Act as Project Manager or local project lead for sitespecific (Germany/Jena) IT initiatives.

IT Service Management

• Handle incident request and problem management according to ITIL practices.
• Support major incident coordination and ensure timely communication and resolution using ServiceNow.

Travel

• Perform occasional business travel as required.

Minimum Qualifications

Education & Experience

• Bachelors or Masters degree in Information Technology (or equivalent).
• 35 years of experience in a similar role within an international IT environment.
• Experience supporting an international engineering organization (hardware and/or software development environments).

Technical Experience
Handson experience with corporate IT environments including:

• Enduser computing (e.g. Windows macOS software deployment office productivity tools)
• Networking fundamentals (LAN/WAN remote access firewalls wireless networks)
• Infrastructure fundamentals (virtualized environments storage backup and recovery)
• Mobile Device Management (MDM)
• Basic understanding of onsite IT / data center environments

Service Management

• Experience working with ITILbased service processes (incl. major incident management)
• Familiarity with enterprise ITSM tools (e.g. ServiceNow)

Personal & Communication Skills

• Ability to work independently and take local ownership
• Organized and proactive with a handson mindset combined with the ability to operate at a sitewide level
• Strong communication and collaboration skills in an international environment
• Comfortable acting as the local IT authority

Language Skills

• Fluent English (spoken and written)

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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