Member Experience Performance Analytics Intern (7-Month Contract)

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As an Intern Member Experience Performance Analytics you will support the Manager Voice of the Member (VoM) by collecting analyzing and automating member feedback and performance data. This role plays a key part in transforming qualitative and quantitative insights into meaningful metrics dashboards and automated workflows that inform decisionâmaking across the organization. You will help ensure the voice of our members is clearly understood shared and embedded into how we design and improve banking experiences making this an ideal opportunity for a curious and analytical candidate who is passionate about dataâdriven insights and memberâled design.

This is a Full-time Temporary role based at our Vancity head office and will report directly to the Manager Voice of the Member. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands

How Youll Make an Impact:

• Supporting the ongoing development of the Voice of the Member program within the Member Experience Strategy & Design team
• Accelerating how insights are developed shared and applied across the business
• Collecting analyzing and automating Voice of the Member data across multiple listening posts
• Turning research and member feedback into actionable insights and meaningful metrics for stakeholders
• Creating surveys workflows dashboards and closed loop feedback systems using tools such as Qualtrics and Power BI
• Documenting contact policies and procedures to support consistent data collection practices
• Conducting quantitative and qualitative analysis including text analytics regressions correlations time series trend analysis and hypothesis testing
• Supporting thought leadership and educating the broader organization on memberâled insight best practices
• Contributing to division strategy and objectives to help build a listening culture across the organization
  
  

What Youll Bring to the Team:

• Completion or near completion of a Bachelors degree in Mathematics Statistics Physics Computer Science Economics Finance or a related quantitative field
• 1-2 years of experience in an analytics or insightsâfocused role
• Near completion of a postâgraduate degree in Analytics Insights or Business
• Demonstrated analytical thinking with the ability to translate business problems into structured analytical questions
• Working knowledge of statistical techniques including regression time series analysis confidence intervals and hypothesis testing
• Experience accessing cleaning and compiling complex data sources to deliver analytical solutions
• Proficiency using Power BI or Tableau Power Query and Excel
• Strong communication and presentation skills with the ability to explain complex ideas in nonâtechnical language
  
  

Extra Skills That Set You Apart:

• Experience in financial institutions
• Experience in building case studies
• Experience in data storytelling and visualization
• Experience in MS SQL R/Python is considered an asset
• Experience using Qualtrics

Youll Thrive Here If You Are:

• Curious motivated to ask questions and explore data to uncover meaningful insights.
• Analytical able to synthesize complex information and draw clear actionable conclusions.
• Proactive comfortable taking initiative and working independently in an evolving environment.
• Adaptable comfortable with ambiguity and navigating new or emerging programs.
• Challenger willing to thoughtfully question the status quo in service of better member outcomes.
  

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a range of$27.85 per hour to $33.00 per hour. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Intern