Manager, Scale Solutions Account Management

The Opportunity

Adobes Customer Experience Orchestration (CXO) business is a critical growth driver empowering enterprises to elevate brand experiences streamline content operations and deliver meaningful customer engagement at scale.

As Manager of Scale Success Account Manager (SAM) team within the Enterprise Americas organization you will lead a highimpact team responsible for customer value realization retention and expansion. This role partners closely across Sales Product Support and Services to drive adoption unlock growth opportunities and continuously improve how we scale customer success.

Were looking for a peoplefirst leader who brings a strong customer mindset a passion for developing talent and a proven ability to own revenue outcomes while helping shape processes that enable teams and customers to thrive.

What Youll Do

• Enable SAMs to guide customers toward measurable business outcomes through valuebased engagement
• Serve as an escalation point for customer needs partnering with leadership to drive thoughtful timely resolution
• Collaborate with crossfunctional partners to align priorities and exceed renewal upsell and crosssell goals
• Own forecasting accuracy and business predictability for your portfolio
• Ensure excellence in core account deliverables including business reviews adoption strategy and health management
• Champion initiatives that strengthen performance scalability and operational rigor
• Build and sustain a diverse inclusive and highperforming team
• Coach and develop team members through regular 1:1s quarterly development conversations and targeted skill building

What You Need to Succeed

• 5 years of experience leading customerfacing teams in a SaaS environment
• Demonstrated success developing individuals and supporting career growth
• Experience driving initiatives endtoend in a complex matrixed organization
• Strong understanding of Adobe Marketo and its role within the broader Adobe ecosystem
• Ability to build trusted relationships with executive stakeholders and practitioners alike
• Comfort operating in a volume and velocity business model
• Proven ability to navigate ambiguity and lead through change with a growth mindset
• Strong communication criticalthinking and decisionmaking skills
• A customer and internalfocused AI mindset with the ability to apply AIpowered capabilities to improve outcomes and how teams work

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.