Director-Change Management-MSHS-Full Time

Center of Excellence (CoE) Design and Operations

• Work with the VP of Strategic Program Management to build the foundational architecture of the Change Management CoE including its charter operating model governance structure and value proposition to the enterprise.

• Define the CoE service model clarifying when the CoE leads directly embeds practitioners in programs or provides advisory and coaching support to project teams.

• Identify opportunities to modernize and strengthen change practices based on lessons learned stakeholder feedback and healthcare industry best practices.

• Identify patterns across programs where change efforts are struggling and use those insights to strengthen shared tools close gaps in available resources and raise the overall maturity of change practice across the organization.

• Track adoption metrics and change outcomes to continuously refine the CoE approach and maintain a business case for ongoing CoE investment that connects structured change management to measurable adoption and success metrics.

Enterprise Change Frameworks Tools and Knowledge

• Develop and continuously refine enterprises change management frameworks playbooks toolkits and templates grounded in evidence-based methodologies (e.g. ADKAR Kotter).

• Serve as the systems central resource and authority on what excellent change management looks like in practice maintaining the knowledge repository of frameworks case examples lessons learned and tools that teams can draw from independently.

• Establish and communicate clear standards for change management quality across the SPO portfolio equipping program and project teams with the resources to self-assess and elevate their own work rather than relying on the CoE for step-by-step direction.

Strategic Program Change Strategy and Delivery

• Partner with program managers and project leaders to develop comprehensive change strategies for major initiatives (e.g. enterprise transformation service line redesign) ensuring alignment with clinical operational and workforce needs.

• Review project-level stakeholder analysis change impact assessments readiness assessments communication planning training strategy design and adoption monitoring across the SPO portfolio.

• Assist with developing clear targeted communication strategies that articulate why change is needed what is changing and how things are changing across all workforce segments from frontline staff to the executive team.

• Provide direct change leadership on the highest-priority and highest-complexity programs in the SPO portfolio and advise senior executives on organizational readiness resistance patterns and strategies for sustaining change.

• Serve as a trusted advisor to senior and executive leaders on their most consequential transformation initiatives providing strategic counsel on change approach sequencing stakeholder engagement and the organizational conditions required for lasting adoption.

• Maintain active relationships with senior sponsors across the portfolio so that when a critical program requires elevated change support the CoE is already embedded trusted and positioned to act quickly.