Services Support Specialist

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Posting Information:
This posting is for an existing vacancy.

This position is being offered as a Secondment or contract opportunity. Term: 18 months

The internal posting deadline for this position is April 10 2026 at 11:59PM

Job Description:

Primary Purpose

The Services Support Specialist reports to the Services Manager and supports the overall success of all student-run services. The role provides direct supervision of 4-6 student-run services as assigned by the Services Manager. These services are used and accessed by thousands of undergraduate students each term. The Specialist is responsible for the day-to-day administration and evaluation of the programs events and activities offered by these services. The Specialist assists in providing knowledge and support of equity work community building developing relationships with on and off-campus partners identifying opportunities to support the work of the services as well as event support and review recommendations and approval volunteer management support program delivery evaluation mentoring and training.

Key Accountabilities

Program Management & Service Delivery

Provide day-to-day management oversight for the successful delivery of select student services supporting student leaders within each area

Ensure Services are meeting the students needs and filling on-campus service gaps

Cultivate relationships with campus and community organizations particularly in the realm of equity 2SLGBTQ racialized students and other equity-deserving groups

Be the direct supervisor for select services for event planning advisory or program development

Provide excellent leadership to all student staff in the coordinators area of responsibility. This will include creating and maintaining positive working relationships by establishing a clear set of reasonable expectations and goals effectively measuring and evaluating performance and providing ongoing feedback

Provide mentorship and development & training to Service Coordinators and Student Services Executives to ensure successful program delivery and support

Provide event support from planning implementation budgeting and evaluation for 4-6 services.

Financial & Resource Management

Financial supervision and budget planning for 4-6 services

Authorizing expense requests ensuring accountabilities for all revenues and expenditures

Ensure that services have sufficient maintained and accessible space for the success of what they offer to students

Managing inventory and equipment and ensuring services have the items they need for success

Supporting the budgeting process to identify program enhancements capital investments and other items to support the success of the services.

Volunteer Management & Maintaining Relationships

Coordinates the hiring and training of service coordinators and supports the management of volunteers within select services ensuring equitable practices are utilized

Serves as a liaison between Services and relevant internal and external partners in collaboration with the coordinators

Predict assess and manage all conflicts arising from within each Service as well as conflict from outside agencies relating to our Services to ensure a positive work environment.

Promote consensus-based work with campus partners students and community groups

Collaborates with campus partners to ensure students are provided with the necessary support resources and information pertinent to their University of Waterloo student experience.

Risk Assessment & Compliance

Work with the Services Manager to share new events and programs to highlight overall organizational risk on new initiatives including financial resource and safety

Ensures services operate in compliance with all WUSA and University policies and procedures and relevant municipal by-laws and provincial and federal legislation including but not limited to: Regional food safety protocols municipal noise by-laws the Employment Standards Act Accessibility for Ontarians with Disabilities Act Ontario Human Rights Code and the Privacy Act

Responsible for mitigating risk within operations reducing personal injury and damage to the reputation of the University and Waterloo Undergraduate Student Association

Required Qualifications

Education

Post-secondary education in Recreation Event Management Business Education Student Affairs or a related field and/or relevant experience

Experience

Previous experience supporting and supervising part-time staff ideally within a student environment is required

2 years experience in supporting equity initiatives programs events and projects ideally in a student environment is an asset

Experience leading mentoring and building consensus with diverse and varied opinions and goals and with varied stakeholders

Experience managing and resolving conflict

Experience in basic financial management including managing budgets

Knowledge/Skills/Abilities

Ability to demonstrate urgency for project tasks particularly as it relates to initiating meetings follow-ups and communications to keep projects moving forward.

Ability to plan and deliver effective and engaging presentations and/or trainings to a variety of audiences.

Highly organized with keen attention to detail ability to juggle multiple priority projects at once and meet established deadlines.

Ability to exercise sound and independent judgment within general policy guidelines

Event management and organization skills

Good time management and the ability to manage multiple projects with competing deadlines

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.