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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

II. Major Responsibilities
1. Patient Scheduling Registration and Coordination
Schedules and coordinates inpatient and outpatient visits procedures and diagnostic testing collaborating with patients caregivers and ancillary services to ensure accuracy and timeliness.
Registers patients verifies insurance coverage and eligibility and secures required referrals or authorizations.
Assists with new patient intake including collecting demographic and insurance information.
Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
2. Communication and Customer Service
Answers and screens phone calls responds to routine inquiries and routes messages to appropriate caregivers.
Greets visitors and patients determines their needs provides information on procedures and policies and ensures a professional courteous experience.
Serves as liaison between patients families and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.
3. Documentation Transcription and Correspondence
Transcribes medical reports from dictation and produces correspondence reports memos and other documents.
Proofreads and edits materials for grammar spelling format and style.
Composes or prepares standard letters and forms for review.
Prepares updates and maintains patient charts records and other documentation in accordance with organization standards and HIPAA regulations.
4. Billing and Financial Processing
Collects patient copayments processes payments and maintains records for daily deposits.
Performs on-site charge entry for submission to billing.
5. Office and Administrative Operations
Prepares and processes routine administrative paperwork such as expense and purchase requisitions and time sheets ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.

Standard Staffing Level Responsibilities
Complies with established departmental policies procedures and objectives.
Attends variety of meetings conferences seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.
Maintains regular reliable and predictable attendance.
Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

III. Position Qualifications
License/Certification/Education:
Required:
1. High School diploma or equivalent.
Preferred:
1. Completion of a medical secretary medical assistant or related vocational training program.
Experience/Skills:
Required:
1. Proficiency in Microsoft Office Suite.
2. Strong organizational communication and customer service skills.
3. Ability to maintain confidentiality of patient and organizational information.
4. Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred:
1. 1 year of experience in a medical office or healthcare setting.
2. Proficiency in electronic health record (EHR) systems.
3. Familiarity with medical terminology insurance authorization processes and clinical workflows.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

IV. Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a normal office environment.

Major Responsibilities

1. Patient Scheduling Registration and Coordination
Schedules and coordinates inpatient and outpatient visits procedures and diagnostic testing collaborating with patients caregivers and ancillary services to ensure accuracy and timeliness.
Registers patients verifies insurance coverage and eligibility and secures required referrals or authorizations.
Assists with new patient intake including collecting demographic and insurance information.
Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
2. Communication and Customer Service
Answers and screens phone calls responds to routine inquiries and routes messages to appropriate caregivers.
Greets visitors and patients determines their needs provides information on procedures and policies and ensures a professional courteous experience.
Serves as liaison between patients families and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.
3. Documentation Transcription and Correspondence
Transcribes medical reports from dictation and produces correspondence reports memos and other documents.
Proofreads and edits materials for grammar spelling format and style.
Composes or prepares standard letters and forms for review.
Prepares updates and maintains patient charts records and other documentation in accordance with organization standards and HIPAA regulations.
4. Billing and Financial Processing
Collects patient copayments processes payments and maintains records for daily deposits.
Performs on-site charge entry for submission to billing.
5. Office and Administrative Operations
Prepares and processes routine administrative paperwork such as expense and purchase requisitions and time sheets ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.

III. Position Qualifications
License/Certification/Education:
Required:
1. High School diploma or equivalent.
Preferred:
1. Completion of a medical secretary medical assistant or related vocational training program.
Experience/Skills:
Required:
1. Proficiency in Microsoft Office Suite.
2. Strong organizational communication and customer service skills.
3. Ability to maintain confidentiality of patient and organizational information.
4. Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred:
1. 1 year of experience in a medical office or healthcare setting.
2. Proficiency in electronic health record (EHR) systems.
3. Familiarity with medical terminology insurance authorization processes and clinical workflows.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

IV. Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.