Client Services Specialist

At Loyal to Cumbria our Client Services Specialist plays a key role in delivering a seamless and high-quality experience for our clients. Acting as a reliable and knowledgeable point of contact you will ensure every interaction reflects our commitment to community care and excellence. Working remotely you will support clients throughout their journeyproviding guidance resolving concerns and ensuring consistent efficient service delivery.

What Youll Do

Client Support & Engagement

• Respond to client inquiries via email chat and phone with professionalism and clarity

• Provide accurate information about products services and processes

• Deliver a consistent helpful and client-focused experience across all touchpoints

Issue Resolution & Case Management

• Address client concerns complaints and service requests efficiently

• Take ownership of cases from initial contact through to resolution

• Escalate complex issues when needed while maintaining high service standards

Service Improvement

• Identify recurring client issues and recommend practical improvements

• Share feedback and insights to enhance service delivery and client satisfaction

• Maintain detailed and accurate records of all interactions in internal systems

Order & Service Coordination

• Assist clients with orders updates returns and exchanges

• Ensure all requests are processed accurately and in a timely manner

• Collaborate with internal teams to ensure smooth and efficient service delivery

Team Collaboration

• Work closely with cross-functional teams to improve service quality and processes

• Contribute to discussions focused on client satisfaction and retention

• Support a positive and collaborative remote team environment

About You

• Experience in a client-facing or service role (1 year preferred)

• Strong communication skills with a professional and approachable style

• Problem-solving mindset with attention to detail

• Comfortable working independently and managing tasks remotely

• Well-organized with the ability to prioritize effectively

• Familiar with CRM systems helpdesk platforms and digital tools

• Reliable internet connection and a distraction-free workspace

What We Offer

• Flexible remote-first working environment

• Opportunity to contribute to a brand that values community and authenticity

• Career development and growth opportunities

• Supportive and collaborative team culture

• Competitive compensation and benefits

Diversity & Inclusion

Loyal to Cumbria is committed to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to contribute.