Customer Solutions Specialist

At Loyal to Cumbria our Customer Solutions Specialist plays a crucial role in delivering effective thoughtful solutions that enhance the overall customer experience. As a trusted problem-solver you will ensure every interaction is handled with care efficiency and a focus on outcomes. Working remotely you will support customers by identifying needs resolving issues and providing tailored solutions that build trust and long-term satisfaction.

What Youll Do

Customer Support & Solution Delivery

• Respond to customer inquiries via email chat and phone with professionalism and clarity

• Understand customer needs and provide tailored solutions and guidance

• Deliver a consistent solution-focused support experience

Problem Solving & Case Management

• Resolve customer issues complaints and requests efficiently

• Take ownership of cases from initial contact through to resolution

• Escalate complex matters when necessary while maintaining high service standards

Experience Improvement

• Identify recurring challenges and recommend practical solution-driven improvements

• Share insights to enhance customer support processes and overall experience

• Maintain accurate and detailed records of all interactions in internal systems

Order & Service Support

• Assist customers with orders updates returns and exchanges

• Ensure all requests are handled accurately and in a timely manner

• Collaborate with internal teams to ensure seamless service delivery

Team Collaboration

• Partner with cross-functional teams to improve service quality and efficiency

• Contribute ideas to enhance customer satisfaction and retention

• Support a collaborative and positive remote work environment

About You

• Experience in a customer-facing or support role (1 year preferred)

• Strong problem-solving skills with a solution-oriented mindset

• Excellent communication and interpersonal abilities

• Comfortable working independently and managing priorities remotely

• Detail-oriented with strong organizational skills

• Familiar with CRM systems helpdesk tools and digital platforms

• Reliable internet connection and a distraction-free workspace

What We Offer

• Remote-first working environment with flexibility

• Opportunity to contribute to a brand that values community and authenticity

• Career growth and development opportunities

• Supportive and collaborative team culture

• Competitive compensation and benefits

Diversity & Inclusion

Loyal to Cumbria is committed to building a diverse and inclusive workplace where all individuals are respected valued and empowered to succeed.