Senior Director Deployment & Support

Head of Deployment & Support Private Cloud

Lets be unstoppable together!

Circana is a leading provider of technology AI and data solutions for consumer packaged goods companies manufacturers and retailers. Our predictive analytics and Liquid Data platform help clients measure market share uncover consumer behavior and drive growthpowered by six decades of expertise and an expansive high-quality data set.

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work.â Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at .

Role Overview

The Head of Deployment & Support Private Cloud is a critical senior leadership role within our Professional Services organization. This role oversees all Private Cloud Liquid Data (LD) deployments and the endâtoâend technical support function for LD applications. Responsible for leading a growing team of 20 engineers and leads this role ensures our solutions are deployed with excellence configured to bestâpractice standards monitored effectively and supported with high reliability.

Job Responsibilities

Technical Deployment Leadership

• Lead all technical deployment activities for Liquid Data software in Private Cloud environments including new client setups expansions and major configuration changes.
• Own the technical architecture configuration blueprint and standards for all LD application layers.
• Provide expert oversight on fullâstack LD configuration integrations and applicationâlevel performance tuning.
• Define and maintain deployment frameworks templates checklists and standard methodologies for scalable repeatable delivery.
• Validate solution design architecture decisions and environment readiness in partnership with Engineering and Cloud Ops.
• Oversee scripting and automation efforts within LD software and drive automation requirements for nonâLD components to relevant teams.
• Ensure LD-specific monitoring is configured correctly (performance logs usage logs application configuration logs).
• Act as senior technical authority during preâdeployment scoping and planning alongside Project Managers and Commercial Leads.
• Drive continuous improvement of deployment processes documentation and technical standards.

Support Team Leadership

• Lead and grow the Private Cloud LD Support team (20 staff) including direct team leads and senior engineers.
• Establish and maintain operational processes SOPs and documentation standards related to LD support.
• Oversee dayâtoâday support quality prioritization and technical troubleshooting for LD applications.
• Ensure consistent configuration logging monitoring and performance management practices across all support deliveries.
• Act as final technical escalation point for critical LD application issues in the Private Cloud.
• Build team capability through coaching technical development knowledge management and career progression.
• Scale the support function in alignment with Professional Services revenue growth.

CrossâFunctional & Client Engagement

• Work closely with Engineering Product Cloud Ops Client Services Security and PMO to ensure coordinated and highâquality delivery.
• Participate in technical discussions with clients when deep LD expertise is required.
• Represent Private Cloud Deployment & Support in strategic planning roadmap alignment and operational governance forums.
• Drive collaboration and accountability across teams to ensure highâquality deployments and seamless transition to steadyâstate support.

Requirements

Technical Expertise

10 years of experience in technical deployment application configuration or solution engineering roles with at least 5 years in a senior/leadership capacity.

• Deep understanding of multiâlayer application stacks configuration management performance logging and environment validation.
• Strong architectural understanding of enterprise application deployments and integration touchpoints.
• Experience with scripting automation and configuration orchestrationhands-on for LD software oversight for nonâLD tooling.
• Strong knowledge of monitoring and diagnostics for application-layer components (logging performance usage metrics).

Leadership & Delivery

• Proven experience leading medium-to-large technical teams (15) including managers/team leads.
• Demonstrated experience creating frameworks standards and processes for large-scale deployments.
• Ability to operate as a senior cross-functional leader across Engineering Product Cloud Ops and Client Services.
• Excellent communication and stakeholder management skills comfortable engaging at all seniority levels.
• Strong problem-solving abilities and the capacity to drive clarity and structure across complex technical environments.

General Requirements

• Bachelors degree in Computer Science Information Technology Engineering or related field.
• Experience in cloud-based application deployments strongly preferred.
• Ability to thrive in a fast-growing highly dynamic environment with ambitious scaling targets.
• Comfortable working remotely; Bangalore preferred.

Circana Behaviors

Beyond technical skills experience and role-specific attributes these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Bangalore/ Pune

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice)Your current employer will not be contacted without your permission.

Required Experience:

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