Operations Coordinator

Floor Coverings International

Job Location:

Germantown, MD - USA

Yearly Salary: $ 45000 - 55000

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job details

Salary

$45000 - $55000 a year

Job Type

Full-time

Qualifications

High school or equivalent

Associates Degree or Some College (Preferred)

Customer Service Experience

Project Management Experience

Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred)

Full Job Description

Floor Coverings International of Milwaukee North is looking for a top-notch Operations Coordinator to add to our team.

Who We Are:

We are a locally owned residential flooring company that sells and installs a variety of flooring materials ranging from carpet to hardwood to vinyl flooring. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout the Milwaukee area and beyond. We are a small business made up of individuals who take pride in what they do and want what is best for our customers.

Job Summary:

The FCI Operations Coordinator is responsible for delivering the installation of a project to the level of

expectation set in the sale of the project. This position is the key to ensuring that customers have a

positive experience and that jobs are produced both efficiently and profitably. The Operations Coordinator is a role that revolves around a high level of customer service communication problem solving and organization along with some technical responsibilities. Any eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role.

The Role

- Familiarize yourself with the details of each project

- Ensure that all product needed for job is ordered accurately

- Consistently monitor deliveries to ensure materials arrive on time

- Communicate with customers and installers to coordinate installation dates

- Set proper expectations with customers regarding the installation process and how it will affect their

daily lives and the condition of their home during installation

- Provide daily updates to the customer regarding the details of the installation

- Complete job site visits daily for all projects to check in with installers and customers

- Confirm scope of work and compensation with installers prior to start of job

- Deliver on expectations contracted in the sales process

- Walk the customer through job at completion and collect final payment

- Solve problems as they arise

- Resolve any customer complaints with urgency

- Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite

Other Duties

- Assist in ensuring accurate invoicing for each project

- Work Home Show booths as needed (3 Spring 1 Fall) which includes weekend hours

- Lifting up to 80 lbs. on occasion

- Work with hand tools and power tools along with paints stains and finishes

- Keep warehouse and company vehicles organized and presentable

- Be available to attend training seminars as needed

- Continually educate yourself on new flooring types and installation methods

- Work weekly and monthly to hit produced sales goals

- Make decisions and act in accordance with FCIs core values and mission
-Field incoming calls and answer existing and potential customer questions

Compensation and Work Hours

This is a full-time salaried position that will be compensated commensurate with experience and

qualifications - $45000 - $55000 annually with additional bonus opportunities.

General hours are from 8:00 AM to 5:00 PM varying depending on daily production work flow. Weekend hours are rare but necessary on occasion.

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Job detailsSalary$45000 - $55000 a yearJob TypeFull-timeQualifications High school or equivalent Associates Degree or Some College (Preferred) Customer Service Experience Project Management Experience Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred)Full Job DescriptionF...