Branch Operations Coordinator Germantown Wisconsin

Make Water Work. Make an Impact That Lasts.

If youre someone who enjoys balancing administrative responsibilities with handson operational supportand takes pride in keeping a branch running smoothlythis role is built for you.

As a Branch Operations Coordinator youll be a critical part of daily branch success. You wont just process paperworkyoull connect shop operations logistics technicians and customers to ensure equipment moves on time work orders are accurate and customer commitments are met. Your impact will be felt across the branch every single day.

Why This Role Is Different

• You support both office and shop operations not just administration
• You directly impact equipment turnaround shipment timelines and service execution
• You work closely with technicians logistics and customers to keep operations flowing
• Youre part of a global water technology company solving realworld challenges

What Youll Be Doing

• Serving as a first point of contact for inbound phone calls online inquiries and customer walkins
• Processing service work orders using service management and ERP systems (ServiceMax and STEEB)
• Supporting scheduling of technicians deliveries equipment movement and pickups
• Coordinating inbound and outbound shipments of electric submersible pumps across the region
• Pressure washing triaging palletizing and preparing pumps for shipment to customers or regional hubs
• Assisting with loading and unloading trucks and coordinating logistics timelines
• Supporting Service Shop Technicians by creating work orders and pulling required parts for repairs
• Entering orders and ensuring freight terms service operations and part numbers are accurately captured
• Maintaining accurate time entries billing details and customer payment documentation
• Preparing paperwork for customer signoff and shipment confirmation
• Supporting branch staff in compiling metrics and ensuring customer requests are completed on time
• Promoting a safe working environment and strong safety culture within the branch

Where Youll Make an Impact

Youll support operations at the Germantown WI branch working handson with both administrative and shop teams to ensure pumps parts and service orders move efficiently and safely. Youll play a key role in representing Xylem as a reliable and responsive service partner.

What It Takes to Succeed

• High school diploma or equivalent
• 2 years of experience in operations logistics shop support or administrative roles
• Comfort working in both office and warehouse/shop environments
• Ability to manage multiple priorities in a fastpaced setting
• Experience with ERP systems and Microsoft Office tools
• Strong attention to detail initiative and customerfocused mindset
• Ability to safely assist with material handling and equipment movement

What Xylem Offers

• Hourly salary offered $27-29 per hour based on experience.
• Comprehensive medical dental and vision benefits
• Paid Time Off (PTO)
• Retirement and investment savings plans
• Career development and advancement opportunities
• The opportunity to support a missiondriven company helping solve global water challenges

At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation