Commercial Manager, Catering and Events Waldorf Astoria New York

What are we looking for

• Minimum Education: Bachelors degree in hospitality Event Management or related field preferred

• 2 years of experience in event planning catering or hospitality in Luxury Hospitality

• Strong organizational skills with attention to detail

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems ()
Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

What are the benefits of working with Hilton

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-MD1

After undergoing a transformative restoration Waldorf Astoria New York is set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking a Catering and Events Commercial Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 40000 square feet of event space holistic spa and wellness programming and a celebrity chef landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

At Waldorf Astoria we create unforgettable experiences for our guests meaningful opportunities for our Team Members and a positive impact in our community. As Catering & Events Manager you are responsible for the negotiation of business through proposals and contracts to close business.

What will I be doing

The Catering and Events Commercial Manager is responsible for supporting a dynamic team of sellers in focusing on corporate social galas and non-profit sales.

Hiltons Commercial Services organization is comprised of team members driving sales revenue marketing catering and event management call center and analytics functions. These functions are the core of Hiltons commercial engine: and are essential to Hiltons ability to drive profitable growth.

The Catering and Events Commercial Manager will support this commercial engine.

Your essential functions in this role include such things as:

• To organize plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone email written documents or in person.
• Handling phone calls emails customer inquiries and greeting clients for Catering and Events in a professional courteous manner.
• Inputting programs in booking systems managing VIP guest arrangements and coordinating as well as conducting site visits.
• Creating and communicating documents including but not limited to BEOs resumes post-event reports menus diagrams/floor plans and ordering office supplies.
• Working with affiliate groups and other departments.
• Assist with customer requests and deliver on the corresponding expectations
• Demonstrate knowledge of job systems products booking systems and processes. i.e Social Tables Salesforce
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Other duties as necessary based on business needs
• Regular attendance

The rate of pay for this role is $45- $50 per hour and is based on applicable and specialized experience.

EOE/AA/Disabled/Veterans