ServiceNow Visualization & CM Analyst

Leidos a leading defense intelligence and technology company is seeking a full-timeServiceNow Visualization & Configuration Management (CM) Analystto join our Digital Modernization Group on the Global Solutions Management Operations II (GSM-O II) contract at Scott AFB IL. This is a role for a ServiceNow power user who excels at creating data visualizations and has a background inCM.

Your Opportunity

As the Defense Information Systems Agency transitions to ServiceNow your primary mission is to become the teams subject matter expert (SME) for data analysis and visualization. As a member of theCMteam reporting to the CM Manager you will step into a recently transitioned ServiceNow environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design deliver and maintain critical visualizations to support team objectives. While you perform core CM tasks your main focus will be on leveraging your deep platform knowledge to extract analyze and present data in meaningful ways. If you love diving into ServiceNow to make the data tell a story this is the perfect role for you.

What Youll Do

• Advanced Data Visualization:Design deliver and maintain a suite of complex data visualizations within ServiceNow. You will be the teams SME for data visualization strategies responsible for translating team requirements into powerful actionable insights.

• Core CM:Execute essential CM functions within the ServiceNow platform. You will analyze change requests conduct CI audits and ensure the relationships between circuits and equipment are accurately maintained applying your CM knowledge within the new toolset.

• Data Integrity & Investigation:Serve as a data detective. You will investigate and resolve data integrity issues within theConfiguration Management Database (CMDB)and new telecom modules (TSOM/TNI) ensuring our data is reliable and our platform is operating as intended.

• Team Collaboration & Mentorship:Act as the teams technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their ServiceNow skills in addition to collaborating on team objectives.

What Youll Bring (Required)

• Security Clearance:A current and active DoD Secret security clearance is required to be considered for this position.

• Experience & Education:Bachelors degree in an IT-related field with 4-8 years of prior relevant experience.

• Advanced Data Visualization Skills:Proven advanced-level ability to create complex data visualizations in ServiceNow. You must be able to demonstrate past experience building visualizations from the ground up.

• ServiceNow Platform Knowledge:A strong hands-on understanding of the ServiceNow platform including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.

• CM Foundation:A strong foundation in CM principles and practices gained through prior experience.

• Analytical & Problem-Solving Skills:A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.

• Location:This position is based on-site at Scott AFB Illinois. All work must be performed on site.

What We Want (Desired)

• Telecom Module Experience:Experience with ServiceNows telecommunications modules (TSOM/TNI) is highly desired.

• Certifications:ServiceNow Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL Security).

• Network Knowledge:A practical understanding of the OSI model and how network circuits services and physical equipment are interrelated.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.