Student Financial Services Counselor

Job Description

Job Description:

The Student Financial Counselor plays a critical role in supporting the recruitment advising retention and financial operations of the institution. These contributions are achieved by providing comprehensive financial aid and student accounts service to students and families. Professionals occupying this position are expected to be proficient in the best practices associated with the administration reporting and compliance parameters required by state federal and institutional financial assistance organizations. Acting as a comprehensive resource to current and prospective graduate undergraduate and professional development students The Student Financial Counselor act as the primary service provider for all financial aid and student account counseling. The professional scope for this position includes the capacity to provide guidance on aid eligibility satisfactory academic progress student lending/repayment options institutional payment plans aid related tax exposure student employment and health insurance compliance.

Key Responsibilities:

• Support the administration processing and assessment of multiple financial aid vehicles including federal state and institutionally sponsored aid programs for assigned student caseload.

• Provide financial assistance and payment counseling to current and prospective students/ families. Address questions regarding all dimensions of aid eligibility professional judgement parameters aid renewals appeals federal/private loans external scholarships student employment and alternative payment options.

• Ensure compliance with institutional federal and state financial aid regulations including Title IV policies and procedures. Participate in internal and external audit process.

• Advise and monitor payment plans coordinate with students on outstanding balances. Assist in the development implementation and execution of policies for collections account holds and financial appeals. Oversee student billing tuition payments refunds and account reconciliations.

• Participate in current and prospective student programing. Represent and promote the full scope of student financial services at virtual and in-person events. Programs include financial wellness days FAFSA completion events webinars advising fairs and open house experiences.

• Assume operational leadership roles over designated projects and functions. These focus areas are determined by the Associate Vice President for Student Financial Services and may include audit prep compliance payment plans collections third party payments outside scholarships state affiliations federal compliance veteran benefits and graduate programs.

Qualifications:

• Bachelors degree in accounting finance business administration higher education administration or a related field (Masters preferred).

• 1-3 years of experience in student accounts financial aid or related financial services in higher education.

• Strong knowledge of federal and state financial aid regulations as well as student accounts policies.

• Commitment to participate and engage in ongoing professional development including attendance and presentation opportunities available within state regional and national professional organizations.

• Experience with student information systems (e.g. Banner Flywire Campus Logic Slate Workday) and financial aid/loan portals.

• Excellent detail-oriented communication problem-solving and customer service skills.

• Ability to work collaboratively across departments and handle sensitive financial matters with discretion.

Position Details:

The job grade for this position is Grade 4.

The expected salary for this position is between $53000.00
to $64000 which reflects what we reasonably expect to pay for this role.

At this time the university is unable to sponsor applicants for H-1B visas.

Compensation and Benefits

Wentworth Institute of Technology is committed to fair transparent and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity fosters trust and ensures a positive workplace for all employees.

Please visit here to see the comprehensive benefits package offered to support the best experience for our employees.

Inclusive Excellence at Wentworth

Inclusive Excellence is one of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth.

To find out more about the Wentworths commitment to Inclusive Excellence please visit the website applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations contact the Executive Director of Equity and Compliance Catlin Wells at .

E-Verify for Employment Eligibility Verification (Form I-9)

Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.