Senior Network Engineer

• Resolves medium to-high complexity technical issues escalated through the Information Technology Help Desk and other methods for data telecommunications voice and/or collaboration technologies during and outside of core business hours.

• Interacts and cooperates with other internal and external support groups to facilitate resolution of technical issues to maximize system availability and meet Service Level Agreements.

• Acts as an escalation for more junior engineers.

• Plans and collaborates with team members to research design implement monitor maintain and support key of network telecommunications voice and/or collaboration infrastructure to establish stable and reliable services that support enterprise LAN/WAN environments.

• Coordinates the resolution of unplanned changes upgrades or outages of integrated network technologies and participates in corporate disaster recovery efforts.

• Provides continual technical expertise in the evaluation planning analysis development and implementation of data telecommunications voice and/or collaboration technologies including providing roadmaps processes and procedures for both project work and general organizational growth in conjunction with other engineers and management.

• Mentors less senior engineers and assists with the development of guidelines and tools for position duties.

• Participates in Team on-call rotation.

• Engages in other duties as needed that support Alliant Energys Values and helps deliver on our Purpose to serve customers and build stronger communities.

Other Requirements

• Participation in on-call rotations including outside business hours; must be prepared to travel as necessary. Required.

Education Requirements

• Bachelors Degree - Computer Science or Information Technology. Preferred.

Certifications

• Cisco Certified Entry Networking Technician (CCENT) and/or Cisco Certified Network Associate (CCNA). Preferred

Required Experience

• Minimum 5 years of experience in Information Technology field with an emphasis in networks telecommunications voice and/or collaboration technologies.

Preferred Experience

• Hardware installation experience.

Knowledge Skills and Abilities

• Advanced knowledge of enterprise network architectures including routing switching and widearea networking concepts and how design decisions impact availability performance and resiliency.

• Skill in troubleshooting and resolving complex network issues including isolating root cause coordinating resolution efforts and validating service restoration.

• Ability to plan and execute technical work (e.g. changes upgrades or projects) including risk assessment coordination with stakeholders and adherence to change and incident management practices.

• Ability to communicate clearly and professionally during incidents or urgent situations translating technical information for a variety of audiences.

• Skill in documenting network designs configurations and operational processes including creating clear diagrams and written materials to support operations and knowledge sharing.

• Ability to apply independent judgment and collaborate across teams and external partners to resolve nonroutine technical problems and support stable reliable network service.

Supervision

• Performs work under the supervision of a Manager.

Key Skills

Access Control Management Cloud Architectures Cloud Networking Network Administration Network Architecture Network Configurations Network Management Network Security Management Project and Program Management Requirements Management Systems Performance Monitoring