Technical Support Technician Senior Jefferson County Public Library

Job Posting Closes at 11:59PM on:

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Description:

Hiring Range: $25.50 - $31.88 per hour.

• Install configure and maintain operating systems new software releases third party software systems upgrades and patches. Install configure and maintain server storage and peripheral hardware and firmware. Determine if upgrades or updates are appropriate and will increase the performance and/or reliability of the systems affected.

• Monitor troubleshoot and resolve intermediate system performance issues including system and capacity utilization. Determine if the issue is localized or if it affects a larger area of concern. Interpret entries in log files.

• Support internet intranet local and wide area network services and security electronic mail and calendaring applications. Evaluate performance metrics. Interpret entries in log files.

• Define configure and tune system storage and network resources. Perform capacity planning and determine capacity usage. Evaluate performance metrics.

• Support remote locations for network performance application performance and hardware performance.

• Create and manage user accounts and access rights on the assigned computing platforms. Determine if the account is unique. Determine if additional rights are appropriate.

• Develop and implement intermediate scripts and utilities to automate common functions or system operations.

• Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds identities and perspectives to apply as we believe a diverse workforce is critical to fostering success and achieving our goals.

This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective bargaining agreement.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications interviews or other hiring-related accommodations contact . This contact is for accommodation requests only and cannot provide application status updates.

Required:

• Minimum of one year of related experience.

• Strong troubleshooting and customer service skills.

Preferred:

• Bachelors degree in information technology or computer information science.

• CompTIA A Certification or related experience.

• ITIL Foundation Certification or the ability to obtain within six months of hire.

• Two years of experience in a Tier II desktop support role serving as an escalation point for complex hardware and software issues in a multi-vendor environment.

Work Schedule:

• Availability to participate in a rotating weekend on-call schedule.

• Availability during Library operating hours for daily support needs.

• Assist with emergency IT incidents including unexpected outages or priority service disruptions on an on-need basis.

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