Senior Manager Marketing Operations Aurora, IL

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Senior Manager Marketing Operations

Salary: $123000.00-$140000.00 Bonus

Location: Aurora IL/Hybrid

Hours: 8:30am-5:00pm Mon-Fri

Role Summary:

The Sr. Manager Marketing Operations is responsible for enabling disciplined execution of the U.S. marketing plan through strong financial management process rigor and operational coordination.

This role serves as the operational backbone of the marketing organizationensuring budgets are tracked spend is controlled campaigns are coordinated and the organization operates with clarity and consistency.

This role is critical to enabling marketing performance by ensuring the organization operates with financial discipline executional clarity and operational consistency at scale. This role is ideal for an operator who thrives in building structure enabling teams and bringing clarity to complex fast-moving environments.

Key Responsibilities

Budget Management & Financial Governance

• Track and manage marketing spend across all channels against approved budgets
• Maintain up-to-date visibility into spend pacing commitments and remaining budget
• Partner with Finance on accruals forecasting inputs and variance reporting
• Ensure financial discipline and compliance across the marketing organization

Vendor & Invoicing Management

• Own end-to-end invoicing process across agencies and vendors
• Ensure invoices align to contracts deliverables and approved budgets
• Maintain centralized tracking of vendor spend and commitments
• Partner with Procurement/Finance on contract and payment processes

Program Operations & Fulfillment

• Oversee operational execution of key marketing programs ensuring alignment between marketing initiatives and front-line impact
• Ensure timelines deliverables and dependencies are tracked and delivered
• Drive consistency and standardization across execution processes

Capacity & Demand Alignment Reporting

• Build and maintain operational visibility that connects marketing demand to clinic capacity
• Provide visibility into over/under-demand by market channel and time period
• Surface risks and constraints that may impact marketing performance or patient access

Marketing Calendar & Execution Coordination

• Own centralized integrated marketing calendar across all channels and teams
• Ensure campaigns promotions and initiatives are visible and coordinated
• Identify conflicts gaps or misalignment in execution timing

NPS & Customer Feedback Reporting

• Own collection aggregation and reporting of NPS and patient feedback

• Ensure insights are consistently shared with marketing and operations stakeholders to enable improved patient outcomes

Key Success Metrics

• Budget adherence and spend accuracy
• Forecast and pacing visibility
• Invoice accuracy and timeliness
• Marketing calendar completeness and adoption
• Visibility into demand vs. capacity
• Quality and consistency of reporting outputs

Profile

• 610 years in marketing operations business operations or similar role
• Strong financial and process management skills
• High attention to detail and organizational rigor
• Experience managing budgets vendors and cross-functional workflows
• Comfortable operating in a multi-channel multi-location environment
• Experience building or scaling operational processes in a growing or evolving organization

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of race color creed/religion sex sexual orientation marital status age mental or physical disability.