Client Services Coordinator
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Job Location:
Palm City, FL - USA
Monthly Salary:
$ 17 - 19
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
About the Company
This well-established privately owned Equine veterinary practice in SE Florida is home to a vibrant team atmosphere and a fantastic group of like-minded veterinarians. With 4 DVMs on staff and 10 supporting individuals this practice situated on 15 acres in the heart of Palm City offers a wide range of services to cater to all types of clientele from hobby riders to elite professionals. The clinic primarily offers ambulatory services including lameness repro dentistry emergency care and general medicine. They offer 24/7 coverage for the horses in their area and pride themselves on remaining at the forefront of veterinary advances while providing exceptional customer service.
About the Role
We are looking for an experienced Client Services Coordinatorwho will provide exceptional customer service for this equine-focused boutique clinic. The ideal candidate must be an outgoing welcoming personality with a deep knowledge of the equine industry and veterinary terminology. This person will be the face of the clinic scheduling wizard and will also have opportunities to support in the lab and dispensary in a growing privately owned practice. Servicing clientele both locally and 1 hr South in Wellington this individual should be confident and comfortable working with equestrians from all backgrounds.
Key Responsibilities
- Greet and host clients with professionalism ensuring a welcoming and exceptional experience.
- Manage incoming calls emails and appointment scheduling.
- Accurately maintain patient and client records in medical record software.
- Support patient arrivals discharges and overall clinic flow.
- Dispense medications accurately under veterinary direction communicate client requests to doctors and ensure timely fulfillment.
- Assist with inventory management by monitoring stock levels and anticipating ordering needs
- Educate clients on services and product offerings.
- Identify opportunities to enhance client experience and support revenue growth.
- Build strong relationships with horse owners trainers and barn managers.
- Assist with special events and community outreach.
- Support veterinarians and leadership with scheduling and logistics.
Job Requirements
- Strong equine background -you know the language and lifestyle of the horse world.
- Previous experience in a veterinary practice (equine preferred).
- Provencustomer service experience in a professional setting
- Exceptional attention to detail organization and communication skills.
- Customer service mindset - able to balance empathy with efficiency.
- Comfortable handling medications and medical supplies
Compensation & Benefits
Hourly Wages - $17-$19depending on experience.
- 401(k) w/ matching
- BCBS Health insurance
- Paid time off
-Employee Discounts
- Relocation assistance*
**Potential for on-site housing to be considered beginning June 1st
Required Experience:
IC
About Company
Equistaff.com offers a precise way for equine job seekers and employers to conduct a search for qualified candidates and jobs. We provide a category specific horse lover's career site. Equistaff is the internet's first and largest equine employment site. Find vet tech, horse trainer, ... View more
