Deposit Payments Specialist

Position Purpose

Perform duties related to deposit payment services including supporting the wire ACH and ATM/Debit card programs of the bank. Provide internal and external customers support for the daily operational functions of deposit payment services in accordance with First Feds policies mission and goals.

Essential Functions

• Effectively responds to routine inquires received via multiple channels.
• Assists customers and staff with ATM & Debit cards including card reorders limit increases and PIN re-sets.
• Maintains debit/ATM card inventory and tracks lost cards
• Point of contact for ATM related issues and support including ATM balancing and activity research
• Processes investigates and completes Regulation E claims ensuring First Feds processes remain compliant.
• Responsible to analyzing and reconciling detailed Automated Clearing House (ACH) files. Research and resolve outages discrepancies and other errors related to ACH file processing
• Processes ACH exception handling
• Process incoming and outgoing domestic and international wires transfer payments while following First Feds outline policy and processes.
• Research and respond to any wire related inquiries received for the bank and review any wire exceptions including OFAC exceptions per established guidelines.
• Participate in the cross-selling of First Federal products and services.
• Develop and maintain a working knowledge of First Federal and department policies procedures and systems.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Qualifications & Requirements

• High school diploma or certified equivalency.
• Deposit Payment Services Specialist I- Typically requires one (1) year of experience in a customer service role.
• Deposit Payment Services Specialist II- Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Payment Services Specialist I. May process more complex side jobs such as ATM Balancing and ACH and Wire processing.
• Deposit Payment Services Specialist III - Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Operations Clerk I and II. Regularly processes more complex side jobs such as processing Regulation E claims and balancing ACH. Act as resource to Deposit Payment Specialist I and II. Provide initial training to Deposit Payment Services Specialist I. Handle first step escalated calls. Provide back-up for the Deposit Payment Services Supervisor.
• Strong organizational skills problem solving skills and attention to detail.
• Demonstrated effective interpersonal skills with a focus on the needs of internal and external customers.
• Ability to foster an environment of teamwork and cooperation in meeting customer needs and Association goals.
• Excellent written and verbal communication organization skills and conflict resolution skills.
• Excellent time management skills ability to multi-task and consistently follow up in a timely and effective manner.
• Active learner with demonstrated ability to seek out resources and address own learning needs effectively.
• Ability to work independently in a fast-paced environment where deadlines must be met.

Physical Requirements

The work requires the ability to operate office machines and equipment such as personal computers printers copying machines and telephones. The work requires the ability to communicate clearly with customers coworkers and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.

Pay Range

• The pay range for this position is:
• • Level I: $18.00 - $30.60
  • Level II: $19.44 - $33.05
  • Level III: $21.00 - $35.69
• The typical hiring range for this position:
• • Level I: $18.00 - $20.66
  • Level II: $19.44 - $22.31
  • Level III: $21.00 - $24.09
• The incentive plan for this position is the Partnership Incentive plan. It is paid out quarterly with a 5% target payout.
• Employees will be eligible for our benefits package including medical dental and vision insurance paid time off retirement plans (401k with company match and Employee Stock Ownership Plan) gym membership reimbursement discounts on our banking products and more! Additional information on our benefits package can be viewed at a community Bank we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity and its important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  
  

  Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran

  
  

  First Fed invites all qualifiedinterested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools please email Human Resources via or call . Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response.

  
  

  We are required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

  
  

  
  

  Required Experience:

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