Membership and Individual Support Coordinator
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Job Location:
Becket, MA - USA
Monthly Salary:
USD 45000 - 55000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications
TITLE:Membership and Individual Support Coordinator
REPORTS TO:Individual Support Director
DEPARTMENT:Philanthropy
STATUS:Full-time Year-Round (partially remote option available but must live within 45
minute drive or less from Jacobs Pillow)
LOCATION:In-Person or Hybrid In-Person/Remote (from approximately June 1stto August
31st onsite work is required in Becket with a 6-day work week during Festival as required).
COMPENSATION:$45000 - $55000 per year (Grade 2)
BENEFITS:Healthdental and vision insurance FSA 403b matching contribution paid time off life insurance short- and long-term disability Employee Assistance Program
SUMMER ONLY:Three meals a day free access to classes performances talks and studio usage.
POSITION OVERVIEW
Jacobs Pillow Dance Festival in Becket Massachusetts seeks aMembership and Individual Support Coordinatortosupport the Philanthropy departments ambitious membership and individual giving efforts. The Coordinator will play a key role in membership acquisition retention and engagement by handlingcustomer service processing memberships from end to end (customer-facing to gift entry and acknowledgement) assisting with Member events and programs and executing communications (renewals mailings and stewardship). The Coordinator will also work with colleagues to execute appeals and individual giving campaigns which drive participation entry-level giving and recurring gifts. The successful candidate will be detail-oriented skilled in high-touch customer service and have some experience in gift entry acknowledgements and events.
The Coordinator must have a strong interest in or appreciation for dance be a team player and self-motivated committed to working at the highest level of quality able to work both independently as well as work across multiple concurrent projects and thrive within tight deadlines. There are approximately 2300 engaged Members at Jacobs Pillow from the US and around the world who are dedicated to the mission values and vision of Jacobs Pillow. Following the success of theDance Unleashed campaign for the new Doris Duke Theatre and a refresh of individual giving and membership strategies this role was created to help focus on taking relationships and support to new heights.
POSITION RESPONSIBILITIES
- With the guidance of the Individual Support Director and Membership and Individual Support Manager execute multiple membership appeals and renewal drives annually (in concert with the Marketing Department)
- Be responsible for the membership hotline and email address ensuring prompt response to Member inquiries and questions
- Support the Individual Support Director in managing the School Sponsorship program and School Sponsors as well as the new Advocate ($7500) level donor program including the stewardship and administration of Sponsors via email communications announcements and events
- Assist with and staff Member events and programs including occasional work during weekends between September and May
- Assist with benefit fulfillment including product selection and ordering
- Develop write and coordinate newsletters and other donor communications that support membership and individual support income goals for Jacobs Pillow
- Research and track best practices and recommend new approaches and tactics for membership and individual giving based on analysis
- Prepare landing pages and mini campaigns on occasion when requested for gifts in honor of or in memory of individuals
- Perform hands-on gift entry as necessary in their work with the Philanthropy Associate and the Senior Philanthropy Operations Manager
- Assist with Member ticketing needs on occasion
- Assist with all Member activities on campus including the Member/Welcome Table stewardship seat notes and events such as the Pillow Lab showings.
Qualifications
REQUIRED QUALIFICATIONS
- One to two years of experience in non-profit fundraising or marketing or in customer service positions
- Demonstrated organizational skills.
- Ability to work with agility in a fast-paced environment managing multiple projects simultaneously.
- Highly effective oral and written communication skills.
- Strong attention to detail and commitment to quality.
- Creative thinking.
- Ability to manage confidential information with impeccable discretion.
- Ability to work independently and as part of a team.
- Ability to work with a diverse group of internal/external stakeholders.
- Proficiency with Google applications such as Gmail Gdocs and Gsheets or Microsoft Office.
PREFERRED QUALIFICATIONS
- Bachelors degree preferred.
- Experience in an arts-related organization.
- Strong data skills with knowledge of formulae pivot tables as well as an understanding of deduping lists and analysis.
- Proficiency with donor databases such as Tessitura Salesforce or Raisers Edge.
- Proficiency in Canva.
Not sure you meet 100% of the qualifications Research shows that men apply for jobs when they fulfill an average of 60% of the criteria but women tend to apply only if they meet 100% of them. Yet people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role.
We are dedicated to considering a broad array of candidates including those with diverse workplace experiences and backgrounds. So whether youre returning to work after a gap in employment simply looking to transition or taking the next step in your career path we will be glad to have you on our radar.
APPLICATION PROCESS
To apply please submit a resume and cover letter expressing your interest in the role and how your experience aligns with the position. Video and/or audio applications are also welcome in addition to or in lieu of a written cover letter.
Interview Stages: Candidates can expect to engage in up to three rounds of interviews mostly conducted virtually via Zoom.
Additional Documents: We may ask for work samples or a sample reporting document to better understand your expertise and fit for the role.
Accessibility Accommodations: Should you require any accommodations to facilitate your application please dont hesitate to reach out to us at We are committed to providing support throughout the application journey whether thats through email a phone conversation or a video call.
Required Experience:
IC
