Eligibility Specialist

Eligibility Specialist - Workforce Programs (WIOA)

Location:Dallas TX 75237
Pay Rate:$25.00/hour
Schedule: Monday - Friday 8:00 AM - 5:00 PM
Assignment Length: Through 06/30/2026
Overtime: Occasional
Interview Process: MS Teams

Position Overview

We are seeking a detail-oriented Eligibility Specialist to support workforce development programs within a Career Center environment. This role is responsible for determining participant eligibility for federally funded programs ensuring compliance with all local state and federal guidelines and guiding individuals through enrollment and career service options.

The ideal candidate brings strong case management experience exceptional documentation accuracy and the ability to navigate multiple workforce programs while delivering a high level of customer service.

Key Responsibilities

Eligibility Determination & Case Management

• Interview customers to assess training needs education experience skills and career interests
• Determine eligibility for workforce programs in accordance with federal state and local policies
• Ensure proper utilization of program funding through accurate eligibility determinations
• Assist individuals in identifying required documentation for eligibility completion
• Provide alternative resources for individuals who do not qualify for services

Documentation & Compliance

• Collect verify and maintain all required eligibility documentation
• Ensure participant files are complete accurate and compliant with program standards
• Document eligibility determinations in counselor notes including status updates (complete pending or denied)
• Maintain professional factual and compliant case notes with integrity
• Ensure adherence to all Texas Workforce Commission (TWC) guidelines and updates
• Verify all funding streams are explored and properly documented including co-enrollment when applicable
• Confirm WorkInTexas and Wagner-Peyser requirements are completed prior to enrollment

Program Coordination & Outreach

• Collaborate with cross-functional teams to support multi-program service delivery
• Coordinate outreach efforts with Adult Education school districts community organizations and employers
• Maintain awareness of labor market trends and workforce program offerings
• Participate in outreach initiatives and public-facing events as needed

Data Entry & Systems Management

• Accurately enter and update participant data in workforce systems
• Track program activities eligibility outcomes and participant progress
• Ensure timely and accurate reporting in accordance with program requirements

Required Qualifications

• Associates degree from an accredited institution or equivalent experience in case management workforce services or job placement
• Strong knowledge of workforce programs such as WIOA SNAP TANF RESEA TAA NCP and SEAL
• Excellent verbal and written communication skills
• Demonstrated customer service and client engagement skills
• Strong organizational skills with high attention to detail and accuracy
• Ability to work independently and manage workload effectively
• Proficiency in Microsoft Office including Word and Excel
• Ability to build and maintain professional relationships with internal teams and external partners
• Familiarity with local community resources and workforce services

Preferred Qualifications

• Bilingual in English and Spanish
• Public speaking or group facilitation experience

Additional Requirements

• Valid drivers license with a clean driving record
• Reliable transportation and active auto insurance
• Ability to travel locally as needed

Work Environment

• Office-based role within a Career Center setting
• Occasional travel for outreach and partner engagement

Search Keywords / Alternate Titles

WIOA Eligibility Specialist Workforce Case Manager Career Advisor Workforce Development Specialist Program Eligibility Coordinator Employment Services Specialist Case Manager Workforce Programs

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.