Director, Data Operations

Personify Health is seeking a Director of Data Operations (DataOps) to establish and lead a scalable reliable and metrics-driven DataOps function supporting our claims platform. This leader will own end-to-end operational data flowsincluding all inbound and outbound claims-related file transfersensuring data completeness accuracy timeliness and observability in production.

This role is critical to building an industry-leading disciplined and industrialized DataOps operating model capable of supporting ongoing client migrations vendor onboarding and rapidly increasing file volume with confidence and consistency.

DataOps Ownership

• Own all DataOps functions directly supporting the claims platform including eligibility claims accumulators and downstream operational data files.
• Serve as the executive owner for how operational data files are executed monitored and governed across the data ecosystem.
• Ensure DataOps capacity and scalability support client implementations renewals and vendor integrations.

Inbound & Outbound File Transfer Management

• Establish clear ownership accountability and operating discipline for all inbound and outbound file transfers supporting claims processing.
• Oversee file automation and delivery across platforms including the claims platform data warehouse EFT/SFTP processes and outbound file delivery tools.
• Ensure end-to-end file traceability and real-time status visibility (e.g. received processing automated vs. manual) to prevent operational issues and client impact.

Operational Monitoring & Issue Management

• Implement automated pre-load and post-load audits for all inbound eligibility claims and accumulator data.
• Implement automated pre-file generation and post-file generation audits for all outbound eligibility claims and accumulator data.
• Define track and continuously improve DataOps performance metrics including triage time resolution time incident aging and recurrence.
• Proactively detect triage and resolve data production issues with predictable turnaround times and minimal client disruption.

Cross-Functional Leadership

• Partner closely with internal teams (Engineering Product Implementation Client Operations) and external vendors to remediate file delivery risks and design resilient operating models.
• Provide executive-level visibility and leadership during implementation go-lives and client renewals reducing DataOps-driven escalations and operational fire drills.

Team & Operating Model Leadership

• Lead and scale a unified DataOps organization responsible for EDI ingestion through outbound data delivery with clear domain and regional ownership.
• Build and reinforce a culture of reliability urgency accountability and right the first time execution across operational data services.

What You Bring to Our Team:

• 10 years of experience in data operations data engineering operations or platform operations with significant experience supporting claims or healthcare data ecosystems.
• Proven leadership experience building and scaling production-grade DataOps or operational data teams.
• Deep experience with file-based integrations (EDI SFTP batch processing) data quality controls and operational monitoring.
• Strong understanding of claims eligibility and accumulator data flows in healthcare benefits administration or payer ecosystems.
• Demonstrated ability to define operating models performance metrics and process discipline at scale.
• Executive-level communication skills with the ability to drive clarity during high-impact operational moments.