Director of Operations

Position Title
Director of Internal Operations

Location
Greater Florida Region / National (travel to regional hubs and job sites as required)

Position Type
Full-time

About the Opportunity

This is a high-impact leadership role with a fast-growing startup-stage organization building a national footprint in installation services. The company is focused on delivering exceptional quality speed and customer experience across residential and commercial projects. With operations expanding across multiple markets this role is critical in creating scalable systems ensuring compliance and driving consistent field performance.

Role Overview

The Director of Internal Operations will architect and lead the companys internal infrastructurespanning systems processes compliance and performance management. This role requires a hands-on operator who can both build and execute bringing structure to a rapidly scaling multi-state environment. You will work cross-functionally to implement core systems optimize workflows and establish measurable operational excellence.

Key Responsibilities

• Lead ERP selection implementation configuration and company-wide rollout; manage integrations with CRM scheduling payroll and field tools
• Design and optimize end-to-end operational workflows (sales-to-install procurement dispatch inventory invoicing warranty and returns)
• Build and oversee a comprehensive risk management program including insurance coverage claims management and subcontractor compliance
• Ensure regulatory compliance across multiple jurisdictions (licensing permitting OSHA tax filings and local requirements)
• Own HR systems and infrastructure (HCM/ATS payroll integrations benefits administration and employee lifecycle processes)
• Establish and manage field operations systems including scheduling job tracking time capture and technician onboarding/certifications
• Develop and maintain performance metrics and dashboards across operations safety finance and customer experience
• Recruit lead and develop an internal operations team while managing external vendors and consultants
• Drive continuous improvement initiatives focused on scalability cost efficiency quality and customer satisfaction
• Implement business continuity and disaster recovery planning for critical systems and operations

Success Metrics (KPIs)

• Successful ERP implementation with strong company-wide adoption
• Improved scheduling adherence and on-time project completion rates
• Reduction in insurance claims frequency and cost
• Improved hiring speed and onboarding completion for field roles
• High inventory accuracy and reduced shrinkage
• Measurable improvements in customer satisfaction (e.g. NPS)
• Executive-level visibility through consistent data-driven operational reporting

Required Qualifications

• 8 years of operational leadership experience including 3 years at a Director level or equivalent
• Background in field-based services construction or large-scale installation operations
• Proven success leading ERP implementations end-to-end (Odoo experience preferred)
• Strong experience with multi-state risk management insurance programs and compliance
• Expertise in HR systems payroll integration and employment regulations
• Demonstrated ability to design and scale processes in distributed workforce environments
• Strong analytical and data-driven mindset; experience with BI tools Excel or SQL
• Excellent communication and stakeholder management skills including executive-level presentations
• Willingness and ability to travel as needed

Preferred Experience

• Experience in cabinetry millwork finish carpentry remodeling or related trades
• Background scaling operations in a high-growth or startup environment
• Hands-on familiarity with ERP platforms (especially Odoo) and workforce management systems
• Professional certifications in risk management (CIC) or HR (SHRM-SCP SPHR)

Core Competencies

• Systems thinker with the ability to translate strategy into scalable processes
• Highly organized and detail-oriented with strong project management skills
• Action-oriented problem solver with a pragmatic mindset
• Collaborative leader who builds trust across field and corporate teams
• Strong commitment to safety compliance and operational integrity

Compensation & Benefits

• Competitive base salary plus performance-based bonus tied to operational KPIs
• Equity or stock options (depending on company structure)
• Comprehensive benefits package (medical dental vision)
• 401(k) eligibility
• Paid time off and company-supported training/development
• Travel reimbursement

How to Apply

Submit your resume along with a brief overview of:

• An ERP implementation you led (Odoo experience preferred)
• Your experience managing multi-state insurance and risk programs
• Specific operational improvements you have delivered with measurable results