Manager Financial, Billing and Enrollment Center INTERNAL OPENING FOR KSU EMPLOYEES ONLY

Job Title:

Manager Financial Billing and Enrollment Center

Kent Campus - Kent OH

Salary:

$53015

Basic Function:

To provide the day-to-day supervision of Financial Billing and Enrollment (FBE) Center staff and activities in a comprehensive student service unit that provides integrated cross-functional service in the areas of registration/enrollment student records student accounts billing financial aid scholarships and student financial wellness counseling to University constituents including students (prospective current former and alumni) parents/families staff faculty and other University community members. Serve as the leadership level resource in assisting the FBE Center Staff in carrying out their job related duties. Reports to the Associate Director Financial Billing and Enrollment (FBE) Center.

Additional Basic Function if applicable:

Examples of Duties:

Duties/essential functions may include but not be limited to the following:

As part of the FBE Center leadership team assist with the establishment of departmental knowledgebase and training goals objectives and strategies.

Supervise a team of cross-trained FBE Counselors in registration/enrollment student records student accounts billing financial aid scholarships and student financial wellnesscounseling. Conduct performance evaluations and provide professional development opportunities for staff. Supervise student employees.

Originate and provide training to FBE Center Staff that includes the development of a positive proactive communication style quality customer service and escalation and counseling skills.

Collaborate with Home Office Partners such as University Office of Scholarships and Financial Aid Bursars Office and Office of University Registrar to stay abreast of any changes to university state and federal policies and procedures related to that subject matter and to ensure accuracy of information.

Interpret and share University state and federal policies and procedures related to our Home Office Partners content areas (financial aid bursar and registrar) to the FBE Center Staff.

Ensure that appropriate assessment scenarios learning outcomes and role-playing activities are created as part of the approach to the curriculum and instruction of financial aid bursar and registrar.

Resolve sensitive matters and discern when to make referrals or forward matters to the appropriate parties.

Serve as rotating on-site manager for student escalations or highly complex student situations.

Ensure the security and confidentiality of all student record information and submitted documentation to comply with the Federal Educational Rights and Privacy Act (FERPA).

Develop and maintain a culture that supports student success and the mission of integrated enrollment services.

Assist with special projects.

Perform related duties as assigned.

Additional Examples of Duties if applicable:

Minimum Qualifications:

Bachelors degree and four years progressively responsible experience in financial aid registrar bursar office or related area including one year of supervisory experience.

License/Certification:

Not applicable.

Knowledge Of:

Higher education organizational structure
Financial aid registration and/or student billing *
Customer relation management (CRM) systems *
Student information systems *
Microsoft Office Suite
Family Educational Rights and Privacy Act (FERPA)

Skill In:

Development and delivery of engaging presentations
Written/verbal and interpersonal communication *
Building and motivating productive and enthusiastic teams to fulfill the mission of the organization *
Problem-solving / problem resolution
Project management

Ability To:

Demonstrate leadership and direction
Adapt to new technology software and procedures as required *
Plan and direct work activities to manage time effectively and set priorities
Exercise discretion in distributing and receiving information of a confidential and sensitive nature
Communicate effectively with the University community
Multi-task while managing multiple projects and assignments *
Work varied hours to include evenings and weekends during peak periods

Preferred Qualifications if applicable:

Assessments:

Asterisk (*) indicates knowledge skills abilities which may require assessments. Assessments could take the form of interview questions a request to provide work samples or a written or practical test to assess job related competencies.

Working Conditions / Physical Requirements:

None.

Working Schedule:

Monday - Friday 8 AM - 5 PM or otherwise discussed with your supervisor.

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

For official job descriptions visit State University is a Smoke-Free Tobacco-Free University effective July 1 2017. Smoking and tobacco use are not permitted on any of Kent States campuses or other locations and properties that are owned operated or leased by Kent State both domestic and international. For additional details visit intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties job hours and responsibilities.