Specialist, Business Operations Development

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy you can use your skills to do meaningful work that has a real impact in an environment that promotes learning growth and opportunity. Whether its your first job or youre ready for a new challenge MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay full benefits and a work-life balance.

Why this role is important

Job Summary

At MediSystem Pharmacy you can use your skills to do meaningful work that has a real impact in an environment that promotes learning growth and opportunity. Whether youre ready for a new challenge or growing your knowledge base in Pharmacy Operations Systems Support MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay full benefits and a work-life balance.

Reporting directly to the Director Business Operations Development the Specialist will work collaboratively with cross functional teams in the design and implementation phases of new business platforms systems and programs to ensure that they are effectively operationalized. This colleague will support and be a subject matter expert in data maintenance in the system and improving/implementing operational policies procedures and pharmacy workflow. The Specialist will also support the enterprise support teams in addressing escalations and validating all requests pertaining to system changes and updates.

Key Accountabilities

Providing second level support to the MediSystem pharmacy locations with respect to operational systems used

Working with the enterprise support teams in providing ongoing knowledge around updates to MediSystem procedures/workflow/application and how it relates to the support they are providing the sites. Also being the business member owning the user acceptance testing around proposed system enhancements/changes

Reviewing and summarizing feature release notes as it pertains to Kroll

Prepare important pharmacy communication in a clear concise timely fashion that focuses on changes or enhancements made to the systems aligning to the standard operating procedures/processes

Business SME for projects that influence LTC pharmacy systems and current/future operational workflow

Accountable for producing sound and sustainable end-to-end Functional designs

Participate in key roles in multiple system projects towards ensuring that the functional design and delivery solutions meet business requirements

Review action and timely resolve testing defects across FUT SIT and UAT environments related to Performance and Systems Testing.

Provides implementation support during warranty periods through systems projects.

Provides Kroll feature demos to the Business

Knowledge in the configuration and design of LTC pharmacy systems.

Responsible for creating robust functional design documentation.

Working cross functionally with the enterprise team to develop test and deploy Kroll Workflow Pricing Co-pay Configuration changes within the confines of the current application

Supports ongoing activities for pharmacy systems including estimations configuration changes testing new releases and exploring new functionality.

Vetting system enhancement requests and adapting current functionality within applications (such as Kroll) to satisfy the needs and objectives of the business

Ensure deliverables are executed with high quality on time within budget and are aligned with overall standards and processes.

Qualifications

University or College degree in technical field (Computer Science Engineering Business etc.)

3-5 years of Pharmacy Operations Support experience preferred

Experience in related pharmacy operational systems (i.e.. Kroll Point Click Care PacMed PacVision)

Advanced knowledge in IT and how it relates to the configuration and functionality within the Kroll application

Experienced in performing user acceptance testing of new applications upgrades to those applications and creating the applicable test cases needed to test the application fully based on the business processes

Advanced knowledge in Microsoft suite of business applications

Ability to productively work in a fast-paced environment

Ability to prioritize tasks and respond in a timely manner

Experience in managing support with respect to the pharmacy systems and identifying gaps that need to be addressed

Experience in facilitating working sessions with applicable colleagues to transfer knowledge and or work through changes to business processes

Ability to work both independently and in a team dynamic both in office and remotely

Ability to learn new concepts technologies and methodologies in a fast-paced industry

Loblaw recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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