Senior Services Specialist SMPMIPPA (Lewiston)

Make a meaningful impact in your community as a Senior Services Specialistlocated in our Lewiston office helping older adults and individuals with disabilities access the resources they need to live safely and this role youll serve as a trusted point of contact - providing information referrals and guidance to individuals caregivers and families across North Idaho.

Youll respond to calls and in-person inquiries assess needs and connect individuals to services such as home-delivered meals homemaker support and caregiver respite using established screening tools. A key part of your work will focus on supporting the Senior Medicare Patrol and MIPPA programs - helping prevent fraud increasing awareness of Medicare benefits and collaborating with community partners. Youll build and support a volunteer network maintain accurate records in statewide databases and keep resource information current. Youll also advocate for clients empower informed decision-making and participate in outreach and education efforts throughout the community.

Were looking for a compassionate detail-oriented professional who thrives in a fast-paced service-focused environment. Youll bring strong communication and customer service skills with the ability to listen assess needs and provide clear unbiased information. The successful candidate will be comfortable managing high call volumes using technology for data entry and tracking and maintaining accurate documentation. Sound judgment the ability to handle confidential information and a collaborative problem-solving mindset are essential.

If youre passionate about helping others navigate complex systems and access critical services we encourage you to apply.

*This position is expected to begin June 22 2026.

Enjoy excellent benefits including retirement
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Job Description linked below:(some job boards may not include active links so please click Apply Now on the NIC website or go to see full details);

Senior Services Specialist (Lewiston).docx

Minimum Qualifications
High school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience is required; or equivalent combination of education and experience.

Required License and/or Certifications:
Must possess a valid drivers license and proof of liability insurance.

Starting pay range: $18.00 - $21.00

Work Site Location: Aging and Adult Services Lewiston Office
Work Schedule: Typically Mon-Fri 7:30-4:00 Expected to start June 22 2026

Employment is contingent upon successful completion of background check and proof of degree if requiredfor this position.

Application materials include:resume cover letter

Applications ONLY accepted through the North Idaho College Website!