Customer Service Specialist On-site (Hendersonville)

PIC North America a Genus Company has an exciting opportunity for a highly motivated Customer Service Specialist.

The salary range for this position is between $55000 and $580000 USD. The amount provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

• Receive and respond to customer inquiries and concerns in a manner that enhances customer satisfaction
• Position and promote products and service based on customer needs
• Communicate all customer-related issues within respective account portfolio to Account Managers as well as Health Assurance and Production when necessary.
• Process adjustments/credits to customer accounts with Finance
• Work closely with Inventory Management Transport and Scheduling to optimize business logistics with customer needs
• Execute pre-delivery calls with customers and veterinarians for animal shipments
• Work closely with Invoicing to ensure correct pricing and billing is applied to all transactions
• Work closely with account managers and finance to ensure royalty numbers and payments are received in a timely manner
• Assure operational compliance with all Company policies procedures and regulations
• Travel approximately 5-10%

Basic Qualifications (required):

• High school degree
• At least 2 years of experience in customer service
• Minimum of 2 years of experience with the Microsoft Office Suite including Dynamics
• Authorized to work in the US without sponsorship

Preferred Qualifications:

• At least 2 years of experience in sales marketing or corporate customer service within a swine or agriculturerelated business with demonstrated success in improving processes and efficiencies through innovation and creativity
• Experience in pig production biosecurity practices and other operational areas particularly production and transportation
• University degree preferred

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Genusis an agricultural biotechnology pioneer. We are a global FTSE 250 company headquartered in the UK and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics partneringwith farmers to transform how we nourish the world a mission that is important to a sustainable future.

PIC our swine division currently supplies over 70% of the worlds top pork producers. We directly employ people in 18 countries worldwide and our products are available in more than 50 countries across the globe. We are a diverse team ranging from scientists to sales teams production personnel to customer service and are all united by a passion for producing nutritious affordable pork and a commitment to continuous improvement.

Our vision is clear:Pioneering animal genetic improvement to help nourish the world.

At Genus we offer a competitive salary. Benefits include life insurance accidental death and dismemberment short- and long-term disability extended health vision and dental coverage emergency travel assistance employee assistance program H.S.A/W.S.A. retirement plans (RRSP/DPSP) paid holidays and ETO (earned time off).

Genus is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Genus plc will never ask you to provide fees or payment for computer software or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application please contact the Genus Talent Acquisition team at.