Client Experience Specialist | Volvo Cars Sugar Land

THIS IS NOT A TRADITIONAL CAR SALES JOB

At Volvo Cars Sugar Land we are rebuilding our client experience from the ground up and we are looking for people who understand what it means to make someone feel genuinely cared for.

This role is not about pressure. It is not about chasing numbers. It is about being the kind of person a guest trusts the moment they walk through the door.

If you have ever worked in luxury retail hospitality concierge services or technology and you take real pride in how people feel when they leave your presence we want to meet you.

WHAT THIS ROLE ACTUALLY LOOKS LIKE

You are the first impression and the last memory.

When a guest arrives you welcome them not as a transaction but as a person. You learn what they need guide them through our vehicles and technology and create an environment where they feel completely at ease.

When it comes to negotiating numbers our leadership handles that. Your role is the experience before during and after the purchase.

When a client drives home in their new Volvo you are the one who makes sure everything is set up perfectly their phone synced their safety features activated their seat and mirrors adjusted every question answered. That delivery moment is your signature.

Your day to day:

Welcome every guest with genuine warmth and professional presence

Guide clients through Volvo vehicles and technology at their pace never rushed

Conduct immersive test drives and personalized product demonstrations

Collaborate with our leadership team to ensure a smooth transparent purchase experience

Deliver a world-class ownership handoff vehicle setup connectivity safety systems and beyond

Follow up with clients after delivery to ensure complete satisfaction

Represent the Volvo brand at the highest standard in every interaction

WHO THRIVES HERE

We have found that the best people in this role come from places you might not expect.

Luxury retail you understand that every client deserves the same attention regardless of what they are carrying or driving. A 20-year-old car gets the same respect as a brand new one. That consistency is non-negotiable here.

Hospitality you read a room. You know when someone needs information and when they need space. You make people feel like the most important person in the building.

Technology you love showing people what their devices can do. The idea of walking someone through a fully connected Volvo excites you rather than intimidates you.

Concierge or guest services you anticipate needs before they are spoken. You solve problems quietly and make the experience feel effortless.

You do not need automotive experience. We will train you on everything. What we cannot train is the genuine desire to serve people exceptionally well.

WHAT WE ARE LOOKING FOR

Professional presence you dress speak and carry yourself at the level of the brand

Natural warmth people feel comfortable with you quickly

Curiosity you enjoy learning about products and sharing what you know

Consistency you treat every person who walks through the door with the same care and respect

Attention to detail you notice the small things that make a big difference

Team orientation you collaborate naturally and support the people around you

WHAT WE OFFER

Competitive compensation with real earning potential our top Client Experience Specialists earn $60000 to $90000 annually

A structured work environment with clear role definition you focus on experience leadership handles negotiations

Professional training and continuous development

A culture built on respect for our team for our clients and for the brand

The opportunity to represent one of the worlds most respected luxury automotive brands

A team that is being rebuilt intentionally with people who want to be here

READY TO JOIN US

If you take genuine pride in how people experience you and you want to build a career in a structured respectful high-performance environment we would love to have a conversation.

Apply today or send your resume directly to:

Volvo Cars Sugar Land

8305 W Sam Houston Pkwy S

Sugar Land TX 77479

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 13 brands (BMW Mercedes Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls Royce Koenigsegg Mclaren Lotus and Volvo) across 5 states (Georgia South Carolina North Carolina Florida and Texas)

What we offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations Holiday Pay PTO pay
• Career advancement opportunities promote from within
• Discounts onproducts and services
• Family owned and operated
• Long term job security