Client Advocate
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Job Location:
Manhattan, IL - USA
Yearly Salary:
USD 55000 - 80000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
PURPOSE
The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact helping them gather required documentation and navigate program requirements. Client Advocates protect client rights by following program requirements maintaining precise documentation and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work collaborating cross-functionally and demonstrating empathy and communication excellence.
JOB RESPONSIBILITIES
JOB REQUIREMENTS
Education & Experience
Time Management & Prioritization effectively manages multiple priorities deadlines and client needs in a fast-paced environment
Barasch & McGarry (the Firm) is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees applicants interns or any other covered persons because of age race creed color religion sex including pregnancy gender actual or perceived gender identity or expression including status as a transgender individual actual or perceived sexual orientation national origin citizenship or immigration status marital status familial status caregiver status partnership status unemployment status military status including past current or prospective service in the uniformed services genetic information domestic violence victim status sexual or reproductive health decision making actual or perceived physical or mental disability height weight credit history or any other characteristic protected under applicable federal state or local law. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment.
The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact helping them gather required documentation and navigate program requirements. Client Advocates protect client rights by following program requirements maintaining precise documentation and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work collaborating cross-functionally and demonstrating empathy and communication excellence.
JOB RESPONSIBILITIES
- Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism.
- Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.
- Accurately record and maintain case information in internal systems.
- Submit and support client requests (applications amendments expedited requests additional inquiries) in accordance with program rules and within service level agreement.
- Respond to client and internal requests in a timely and prioritized manner balancing daily tasks deadlines and broader team goals.
- Collaborate with Supervisors Attorneys and other departments to ensure accurate and complete claim work.
- Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards.
- Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes.
- Maintain workflow discipline and contribute to process consistency.
- Adapt to evolving WTC Health Program VCF and internal policy requirements to ensure alignment with current program expectations.
- Manage sensitive client interactions with empathy professionalism and emotional intelligence to build trust and reduce client stress.
- Communicate progress challenges and client insights to leadership.
- Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience.
- Disclaimer: There are several focuses within the Client Advocate role but the core functions of the role remain consistent regardless of focus area.
- Perform other duties as assigned.
JOB REQUIREMENTS
Education & Experience
- Bachelors degree preferred not required
- 2 years client-facing experience preferred
Time Management & Prioritization effectively manages multiple priorities deadlines and client needs in a fast-paced environment
- Client Experience Mindset delivers empathetic high-quality service that builds trust and supports a positive client journey
- Excellent Verbal Written Communication
- Technology Adaptability; Comfortable Learning New Platforms and Tools
- Ability to work cross-functionally
- Team-oriented with strong ethical conduct
- Must work on-site MondayThursday; Friday optional remote
COMPENSATION
$55000 - $80000
WHO WE ARE:
Barasch & McGarry is proud to be the nations leading advocate for the 9/11 community representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero they felt the impact that day and continue to feel it today through their work with more than 25000 members of the 9/11 community.WHO WE ARE:
Barasch & McGarry (the Firm) is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees applicants interns or any other covered persons because of age race creed color religion sex including pregnancy gender actual or perceived gender identity or expression including status as a transgender individual actual or perceived sexual orientation national origin citizenship or immigration status marital status familial status caregiver status partnership status unemployment status military status including past current or prospective service in the uniformed services genetic information domestic violence victim status sexual or reproductive health decision making actual or perceived physical or mental disability height weight credit history or any other characteristic protected under applicable federal state or local law. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment.
Required Experience:
Junior IC
About Company
No other law firm in the country has recovered more money from the Victim Compensation Fund (VCF) through WTC settlement agreements on behalf of its injured clients.
