Front Desk Manager (Hotel Hospitality)

Holiday Inn Boston Cambridge Area is seeking a dedicated and experienced Front Desk Manager (Hotel/Hospitality) to join our this role you will be the primary point of contact for our guests ensuring exceptional service and a memorable experience. You will oversee the guest services team manage daily operations and work closely with other departments to uphold the highest standards of hospitality.

Responsibilities

• Manage and lead the guest services team to provide outstanding customer service.
• Address and resolve guest inquiries concerns and complaints promptly and professionally.
• Ensure smooth daily operations of front desk and guest services functions.
• Coordinate with other departments to enhance guest experience and satisfaction.
• Train and develop staff members to meet company standards and service expectations.
• Monitor and report on guest satisfaction and service quality metrics.

Requirements

• Minimum of 3 years experience with front desk operations preferred.
• Minimum of 3 years front desk supervision experience preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexibility to work various shifts including weekends and holidays.
• High school diploma or equivalent; additional hospitality-related education is a plus.

Benefits

• Competitive salary: $55000 - $60000 per year paid bi-weekly.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Employee discounts.
• Medical Dental and Vision
• Optional Supplemental Insurance
• Life Insurance
• 401(k) retirement plan
• Vacation and Personal time
• Free Parking

About the Company

Holiday Inn Boston Cambridge Area is committed to delivering exceptional hospitality experiences through personalized service and attention to detail. We pride ourselves on creating welcoming environments where guests feel valued and cared for.

We are an Equal Opportunity Company.