Learning System Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a Learning System Specialist located in Pittsburgh PA; Raleigh NC; Charlotte NC; Orlando FL; Phoenix AZ; Horsham PA; or Dallas TX.

Purpose:

The role of Learning System Specialist supports the daytoday execution of learning activities within the Patient Service Center (PSC).This role is responsible for the end-to-end administration optimization and continuous improvement of learning systems and data to enable effective onboarding ongoing training and upskilling for PSC. The Learning System Specialist plays a key role in data accuracy reporting audit readiness and operational consistency.

Responsibilities:

• Serve as primary administrator for the learning management system (LMS) ensuring accurate course setup enrollment completions and record maintenance.

• Maintain accurate & reliable learner training records to support reporting compliance and audits.

• Support onboarding required training certifications and ongoing training through precise and consistent system execution.

• Act as a trusted consultant to learning partnersinstructional designers and operational stakeholders on best practices to optimize and leverage learning programs.

• Generate analyze and maintain routine and ad-hoc training reports dashboards and data extracts.

• Maintain training catalogs curricula and records as content and requirements evolve.

• Serve as the point of escalation forcomplex learner or stakeholder inquiries related to training access records or system functionality.

• Provide guidance and education to users on learning system processes standards and expectations.

• Collaborate cross-functionally to ensure established learning processes align with SOPs governance and documentation standards.

• Lead or contribute to initiatives that integrate learning into day-to-day operations utilizing existing technology.

• Evaluate recurring issues and system gaps recommend solutions and partner with appropriate teams for resolution.

• Other duties as assigned.

Required Qualifications:

• Bachelors degree in related field.

• A minimum of 4 yearsof experience in learning administration training coordination or HR operations.

• Well versed in MS Office Products (Teams SharePoint MS Word PPT Excel etc.).

• Demonstrated experience working with Learning Management Systems including reporting and learner record management.

• High attention to detail and strong organizational skills.

• Proven ability to manage multiple priorities in a deadline driven environment.

Preferred Qualifications:

• Experience supporting frontline or call center environments.

• Experience managing training records certifications or audit documentation.

• Experience with AI / technology applications tooptimizelearning opportunities.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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